• Report: #316732

Complaint Review: Billiardex

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  • Submitted: Tuesday, March 11, 2008
  • Last Posting: Wednesday, April 23, 2008
  • Reported By: — las vegas Nevada
Billiardex
Salt Lake City Salt Lake City Utah U.S.A.

Billiardex What follow up? Salt Lake City Utah


2Author 0Consumer 0Employee/Owner

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Well as we can read almos 3 months ago, one of their employees wrote in a reply and claim to try to resolve my complaint. Well i think 3 months is a long enough time to wait for a few hooks that apparently Ms. violeta nor the response writer have atteneded to, i still have no hooks!! furthermore i also paid for color matching chalk and again, yes you got it ...nothing!!!

Apparently america's largest online pool table vendor cannot afford a software program that will auto remind them of backordered items, comp USA have a software that can do that for $100, or maybe no one care to read it.

The level of customer follow up or service is in my experience a big big ZERO.And yes the so call delux pool pack that others mentioned is indeed a pile of junk that you can do much better at walmart for a lot less and they have chalk in stock!!!

Roy
las vegas, Nevada
U.S.A.

This report was posted on Ripoff Report on 3/11/2008 2:04:25 AM and is a permanent record located here: http://www.ripoffreport.com/sporting-goods/billiardex/billiardex-what-follow-up-sal-n57fc.htm.

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REBUTTALS & REPLIES:
2Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Update By Author

power to ripoff report

AUTHOR: Roy - las vegas (U.S.A.)

SUBMITTED: Thursday, April 03, 2008

the day after i file this above report, the owner who posted a reply last time called me and offered a refund of the items that were missing or unacceptable, i received the check 10 days later. Thanks rip off report ! and i am glad that your report got read by the management of billiard ex and they responded and resolved this 3 month old issue. I hope MS violeta got a follow up training as customer service.
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#2 Owner of Company

Glad you've happy with the resolution

AUTHOR: BilliardEx - Riverton (U.S.A.)

SUBMITTED: Wednesday, April 23, 2008

I'm glad we were able to get this resolved for you. As we discussed, I'm sorry the wall rack didn't have the hanging hardware. We've addressed this at the factory level so that hopefully we don't see this problem again. Thanks again for your business and I'm sorry we let you down (particularly over such a small issue). Thanks for your patience with us.
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