bravo sports - variflex trampoline faulty products, terrible customer service, rude service Internet

Sadly, I wish I had checked before buying! It seems that another customer has had problems with BRAVO SPORTS - VARIFLEX products. Hopefully others will read before they buy any products from this company!

My complaint is this: We purchased a trampoline for our boys for Christmas (2009). Dad put it together and they finally we able to enjoy it that afternoon. We have 4 boys. 15, 13 and 10 year old twins. Our older boys are big boys and as such were only allowed on one at a time. The twins are 70 & 75 lbs. Mind you the weight limit is 250lbs. So they enjoy the trampoline Friday night, Saturday and part of Sunday. By Monday the springs are completely stretched out and the bounce is gone. OK, maybe we got bad springs..right? Hubby calls the company and they have the nerve to say we are at fault because the twins bounced together! First of all, no where in the paperwork does it say one person at a time because of the weight. It says one person at a time because of the risk for serious injury. Keep in mind the twins together only weigh 145lbs. Way below the limit of 250lbs. The supervisor was extremely rude to my husband and refused to honor the warranty of their product used for 3 days! We are now returning the product to Kmart where we bought it. Tsk Tsk Bravo Sports....Shame On You!!