Efitology.com WHAT A NIGHTMARE... THEY CHARGED MY CARD $4300.... SHIPPED ME A BROKEN TREADMILL THEN DISAPPEARED! Internet, California

Greg Sher from Brewer House Road, Rockville, Maryland purchased a re manufactured treadmill from us. Below is the sequence of events highlighting all efforts by our company to service the sale.

1)     
Called to clarify the differences between the
Life Fitness remanufactured 95Ti and 97Ti. The Order was placed on September 9^th
by Gregory Sher.(PO Available on request)

2)     
His  order
# 103625461 was shipped out on September 11^th the delivery company
was Home Direct USA and the tracking # ZL0222 (Evidence available)

3)     
On September 23^rd Home Direct USA
called customer to schedule delivery. On September 24^th and 25^th
Home Direct called and left messages for customer.

4)     
Finally a delivery date was scheduled for
October 1^st

5)     
Upon delivery the treadmill could not fit
through customer’s door even though customer was informed about size of treadmill and crew was not prepared for that.

6)     
The earliest delivery was set up for October 6^th
per Greg’s request.

7)     
On October 6^th Home Direct went out
to complete the delivery and Greg was not home to accept delivery.

8)     
The next delivery was set up for October 8^th
and Greg was not available again.

9)     
On October 12^th 13^th and
15^th Home Direct left messages for Greg who did not respond again.

10) Our company paid for all the service fees required
since Greg was not available to accept the delivery when scheduled.

11)  
October 23^rd was the next scheduled
delivery and Greg accepted delivery. Upon delivery the power-cord was tethered
and Greg call us to complain.

12)  
Deliver Link from Home Direct USA http://www.homedirectusa.com/hdusa/Search4Scheduled.do

13)  
On Friday October 30^th at 2:57pm
(PST) I got a call from Greg Sher notifying me (Nathan) that
the   power-cord was tethered. I (Nathan)
requested he send me a picture which Greg did immediately.

14)  
On November 2^nd 9:02am (PST) I
(Nathan) contacted the supplier and requested a new power-cord. The power-cord
was shipped out on Nov 3^rd via UPS tracking #1Zf8X0090391683217

15)  
I Nathan emailed this information to Greg
(attach the link)

16)  
Greg received the power-cord on November 10^th

17)  
The problem was the outlet that Greg installed.
The treadmill requires a 120V 20amp dedicated line that Greg did.

18)  
What he did not have his electrician do was to
have the plug be a NEMA outlet.  I Nathan
told Greg about his concern when he 1^st called me to get information
on the treadmills.

19)  
Greg called me on Friday November 13^th
when he was at Home Depot and could not find the plug. I talked to the
assistant there who did not understand the type of adaptor to get Greg since
the outlet was not correctly set up.

20)  
I Nathan told Greg that I would mail out the
correct adaptor with no cost to him to him which he refused. We have even offered the customer to return equipment and pay the related fee as well.

Where was the owner when this entire ordeal was taking place? You guessed it, NO WHERE!  The fact of the matter, as he did not address and couldn't possibly speak to were the countless messages I left, emails I sent to the sales rep (nathan) which were never returned. 

Get this....after this entire ordeal....you'd think once the treadmill was delivered I'd get a follow up call to make sure everything was ok and to my satisfaction, right?  WRONG!  Never got a call to ensure things were ok.  I had to reach out to the sales rep numerous times without a response until finally he picked up weeks later when I called from an anonymous number.  

Another example, the sales rep did mention I could get a refund and he would start the process rolling of getting the broken treadmill out of my house...that conversation took place 5 days ago and he hasn't once follow up on that promise.  In fact, I had to reach out to him to request it to be picked up....and still have gotten NO RETURN CALL, AGAIN!

Ready for proof they knew they mishandled this ordeal?  Here's an excerpt from an email Nathan sent me " I will credit you $250.00 for all the inconveniences we caused you and your wife".

Again, this company is the worst company I have ever dealt with.  They couldn't get the shipment right.  They sent a piece of equipment to my house that was busted, ignored my calls.....I felt and still feel totally helpless!  Worst cutomer service I've ever encountered and between my businesses and personally, I purchase over $1 million dollars in good annually...so you can imagine, given that fact, how bad it was.

I tried to upload the photos of the frayed cord, missing bolts from the bottom of the treadmill and the ripped off foundation pad but the upload feature on ripoff is not working.  If you'd like to see the photos, please respond with email correspondence and I'd be more than happy to share.  Just want to make sure nobody else goes through the same HELL I have due to EFITOLOGY.COM.