Vitality Skate Shop The BIG Run-Around Store Internet

I ordered a skate deck for my son on May 31, 2009. By the end of June, it still hadn't arrived, so I emailed the customer service dept and got a response that there had been a death in the family and that the order would be filled shortly.

After not hearing back afetr that, I called the 276-728-2622 number provided on line.

There never seemed to be anyone there to take calls. After leaving several messages over a period of 2-3 weeks, I finally got a hold of someone who said that they would follow up through UPS, blaming the UPS drivers of often swiping the items.

I have left messages, spoken to a "receptionist" who claims that the clerk handling orders was out sick. I spoke to "the Big Guy", as he called himself, and he said if I didn't hear back from him, to call him back. Well, it is November and there is a message on their answering machine saying that "it is September 11, 2009 and they are currently down due to internet problems..."

If anyone knows how to get the actual website address again so it can be reported to the Better Business Bureau, I'd like to get it and file a formal report against them. These a$$holes should be stopped.