• Report: #402761

Complaint Review: United States Schools Of Golf - USSOG

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  • Submitted: Thursday, December 18, 2008
  • Last Posting: Tuesday, July 14, 2009
  • Reported By:Camdenton Missouri
United States Schools Of Golf - USSOG
718 1/2 E. Main St. Richmond Indiana 47374-4312 U.S.A.

United States Schools Of Golf - USSOG Golf school fails to provide services then files for bankruptcy. Richmond Indiana


2Author 0Consumer 1Employee/Owner

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On December 9, 2007, my wife purchased me a gift certificate in the amount of $999.00 from the USSOG (United States Schools of Golf). The invoice number was 15315 and there was an associated service charge of $59.94. USSOG sent me a very nice folder containing the certificate and information on a golf course in Lockport, IL, and the lessons available at that location.

Several times during the summer of 2008, I attempted to make reservations through USSOG for the golf lessons at Lockport and was eventually informed that the golf course was no longer part of the USSOG family. Given the names of other golf course locations, I again attempted to make reservations in the Chicago area, then the Arkansas area, and finally in Texas. Each time I was informed that these golf courses either no longer did business with USSOG or had stopped giving lessons for the year. I got the feeling that I was being given the “run-around” by USSOG.

Finally, after several phone calls and e-mails to USSOG about my concerns, I received a message on November 30, 2008 that extended the expiration date of my gift certificates to December 31, 2009. The message also stated that USSOG planned on having a new school in the St. Louis area in 2009.

Then BANG – less than a month later, I get an email from USSOG on October 27, 2008 stating that they had regretfully filed for bankruptcy and they wanted to thank me for my support. I imagine by support, they mean the $1,058.94 we sent them and NEVER received any benefit from.

The USSOG had to know they were going to file for bankruptcy on November 30th when they extended the expiration date of my gift certificate. That's pure deceit.

Buzz
Camdenton, Missouri
U.S.A.

This report was posted on Ripoff Report on 12/18/2008 12:37:05 PM and is a permanent record located here: http://www.ripoffreport.com/sports-instruction/united-states-school/united-states-schools-of-golf-9p9bm.htm.

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REBUTTALS & REPLIES:
2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Update By Author

Typo in report is Corrected - USSOG files for bankruptcy

AUTHOR: Buzz - Camdenton (U.S.A.)

I incorrectly used the month November when it was in fact September when my gift certificate expiration date was extended. Sorry for the typo.
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#2 Employee

Sales Manager

AUTHOR: Mitchell A Crum - Richmond (U.S.A.)

Buzz

We are very sorry for the delay in taking care of this problem. Our company has gone through some tough times due to a car accident involving the owners family.

We have been trying to contact you about your gift certificate and let you know you can use it any time. It doesn't have a expiration date.

We have hired a corporate turn around company and are back on the correct path.

20 years of golf instruction and 1000' and 1000's of happy students with attest that customer service is very important to our past and future reputation as a leader in golf school vacations. Again if you see this rebuttal, please call 1 800 354 7415.
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