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  • Report: #808279

Complaint Review: FATHEAD

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  • Submitted: Monday, December 12, 2011
  • Last Posting: Wednesday, February 01, 2012
  • Reported By: SHARON — danville Arkansas United States of America
FATHEAD
Internet United States of America

FATHEAD order cancellation scam Internet

*UPDATE Employee: Fathead Cancellation Request


1Author 0Consumer 1Employee/Owner

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I placed an order online on a  Sunday night after Fathead closed was closed.  I immediately noticed I had made a mistake, so I called them on Monday morning 7 minutes after they opened and asked for the order to be cancelled and they said they couldn't guarantee a cancellation but they would send an email to their warehouse.  As of 24 hours later they did not cancel the order.

This report was posted on Ripoff Report on 12/12/2011 2:11:23 PM and is a permanent record located here: http://www.ripoffreport.com/sports-teams-clubs/fathead/fathead-order-cancellation-sc-f5b21.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Fathead Cancellation Request

AUTHOR: Samantha@Fathead - Detroit (United States of America)

SUBMITTED: Wednesday, February 01, 2012

Sharon,
I'm very sorry to hear that you had a negative experience. I would be more than happy to see what we can do to rectify this situation for you. You can contact us at 877.328.4323 Monday - Friday from 9:00am- 8:00pm EST. We are also available through email at CustomerService@Fathead.com and we will respond within 24 hours.

It is worth noting that we work very hard to print, pick, pack, and process your order. We are proud of this, but it means that we are not able to make any changes to your order including changing the delivery address, items, or shipping method.

We do allow one hour after placing your order to cancel or change your order. Because you ordered after business hours, we did make an exception to attempt to change/cancel your order. Unfortunately, given the holiday season we were unable to.

Please give us a call, ask for me directly and we will work through a resolution together.

Thank you,

Samantha Szafranski
Director of Customer Solutions
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