Fortuna Enterprises ripoff BUFFALO, New York

Hello Michael In Maryland,

First & foremost, we would like to extend our deepest apologies for your negative experience with purchasing from us. As we move forward with branching out our business into other forms of e-commerce, we are finding, more than ever, that customer satisfaction is truly an aspect of our business which we cannot afford to ignore.

I have researched your complaint and I believe your item was eBay item # 330018021576. If this is in fact the item in question, then this item was described as " Looks in good condition though has small scuff mark on top and a dent in cover for speaker, refer to pictures for details. Tested and sounds great with a crisp powerful sound!"

If it was anything other than matching this description when you received it, then we are OBLIGATED to assist you with correcting the problem. However, I have done a thorough search of all of our e-mail records and I cannot find any emails we received from you, or documentation that you ever called us. Do you have a record of the address to which you were emailing us at? Did you ever receive a formal e-mail reply from us?

Moving forward, I have sent you an email today at your "comcast.net" email account that we have on file, so please check your e-mail for my offer for you to return this item so that we may correct this problem for you.

I truly wish to prove to you that Fortuna Enterprises values your satisfaction as a past, and hopefully re-gained customer.

Sincerely,
Alicia
Customer Service Manager

FORTUNA ENTERPRISES INC
1370 WILLIAM ST
BUFFALO,NY 14206
PH: (716) 250-7410