EzcontactsUSA.com
4111 Glenwood Rd.
Brooklyn New York 11210
U.S.A.
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EzcontactsUSA.com False & Deceptive Practices Competitor Coupon Policy, Product Availablity, RayBan OEM Warranty Brooklyn New York
1Author
1Consumer
0Employee/Owner
The company promotes (and verified to me by email) a 2 year RayBan Factory waranty at ('http://www.ezcontactsusa.com/images/html/warranty.html'), however RayBan only supports a 1 year warranty.
The company supports a competitive coupon policy at http://www.ezcontactsusa.com/index.php?action=temp&name=105_price_match_gurantee , however after placing the order using a 20% coupon named "sunnies" for any sunglasses from Beckensurf.com, the Companies agent informed me by email "You seem to be unclear with our policy; If you find a product that WE sell for a better price anywhere else because of a coupon they offer than we would gladly accept the coupon. Sincerely, Anita". This was after a multi-day email exchange requesting that they support the policy as advertised, while the Company insisted on a more restrictive wording of the policy.
After I did not dissent on this matter, I received an email from the Customer Agent (Lisa) and Supervisor (Susan) that the RayBan product I had ordered on Friday had been backordered and would not be available for 10-15 days, while the Companies web site showed and continues to show the product as "In Stock".
Caveat Emptor, go elsewhere, even eBay sellers have more honest and competitive practices which ARE honored.
Frans
ANNANDALE, New Jersey
U.S.A.
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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: haydee_g - brooklyn (USA)
SUBMITTED: Tuesday, October 20, 2009
POSTED: Tuesday, October 20, 2009
I read everything Frans
ANNANDALE wrote about ezcontact usa.com and I must say I totally disagree I'm an old costumer from ez buying there my contact lenses for years (which can't be purchased on ebay, amazon etc.) and always have a great experience with them and yes I've used their 'competitive coupon policy' many times with no problems whatsoever they always accepted any coupon I found anywhere for the identical product even after placing the order, ANNANDALE probably found a coupon on (((Redacted))) for an item ezcontact don't even sell, or the item she/he actually bought was not in (((Redacted))) catalog so that the coupon was in fact not for the item she/he bought, i guess this is exactly what Anita answered
If you find a product that WE sell for a better price anywhere else
because of a coupon they offer than we would gladly accept the coupon. and it is self understood would you think you can buy sunglasses with a coupon of a hat store or a candy store? by the way ANNANDALE wrote about ebay sellers e-z contact is an ebay seller as well and they have very good feedback there, check it here: http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=ezcontactsusa&ftab=AllFeedback
Haydee Green NY
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