• Report: #498940

Complaint Review: AcaiBurn, Acai Force Pro

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  • Submitted: Tuesday, September 22, 2009
  • Last Posting: Saturday, September 26, 2009
  • Reported By: javier — oakley California USA
AcaiBurn, Acai Force Pro
Oakley California United States of America

AcaiBurn, Acai Force Pro wont pick up phone, all have the same recording but different numbers to call Oakley, California


1Author 0Consumer 1Employee/Owner

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about a week ago i ordered, Acia Force Pro on their website, it was marked as only a free trial and i'd only need to pay the shipping price. i also ordered Acai Force Max, but when i tryd to order this one, it had said that my transaction had gone through, then it said it hadn't.

i wrote down to of the help numbers from the Acai Force Max website, because if i didnt cancel the subscritpion after i got my trial, it'd bill me like 60 bucks. so when i finally got my deliveries i recieved the Acai Force Pro i had ordered, then two days later instead of getting the Acai Force MAx, i got a bottle of Acai Burn.

it confused me, so i called the numbers i had written down, but the operator never directed me towards someone who could help me, i think i was on the phone for about two minutes and a half, till i got fed up and hang up. so i just got a number from Acai Burn, i called it...it was the same recording i had heard on the Acai Force Max's number. i think im getting scammed, and its my parents credit card, im just worried. the last thing i need is my parents getting secretly billed.

i dont know what to do or how to get a hold of them. can anyone help me? or direct me towards a number?

This report was posted on Ripoff Report on 9/22/2009 9:17:11 PM and is a permanent record located here: http://www.ripoffreport.com/supplemental-health-programs/acaiburn-acai-force/acaiburn-acai-force-pro-wont-7556f.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Hello,

AUTHOR: Gemma R. - Las Vegas (USA)

SUBMITTED: Wednesday, September 23, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,
Thanks,
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