ACAIBURN
11 Athabascan Ave, Suite 240
Sherwood Park AB Nationwide T8A6H2
Canada
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ACAIBURN Deceptive in layout of knowledge of program Sherwood Park Alberta Canada
1Author
0Consumer
1Employee/Owner
The Acaiburn System, a dietary supplement did not work for me. I called the company to cancell the order (which was a free trail 30 day supply), but they had already billed my credit card for $59.95 and would not give me credit because they said I didn't make the dead line to cancell. I also found that I was charged for a company called the Fit-Factory ($29.95), insider secrets ($9.95), weight loose book membership ($4.95 per month), with the former two billing my credit card with two seperate billes ($1.00 each) fot transfer fees. Talking with these other compaines, they all related it was just a matter of bussiness with The Acaiburn Company. They would not credit me for any monies, however they did say that they cancelled each request, only two giving cancellation numbers. These companies are using out of country locations when I contacted them.
While using this company by internet, my credit card bill had grown rather well for payments due. I feel this company is not up front with their customers and behind the scenes rips them off.
Jack
Columbus, Ohio
U.S.A.
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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Wuyi Source - Las Vegas (U.S.A.)
SUBMITTED: Thursday, July 16, 2009
POSTED: Thursday, July 16, 2009
Hello,
I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Thanks,
Acai burn team
