• Report: #505152

Complaint Review: Fit Factory

Featured Ripoff Reports

Past Featured Reports

Ripoff Report Corporate Advocacy Program
Help support Ripoff Report. Donate today.
Ripoff Reports Legal Ads

Ripoff Report Legal Directory

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tuesday, October 06, 2009
  • Last Posting: Monday, October 12, 2009
  • Reported By: john — Palo Alto California USA
Fit Factory
http://www.fitfactory.com/ Internet United States of America

Fit Factory BromaCleanse Unauthorized 29.95 charge on credit card due to "trial period being over" Internet


1Author 0Consumer 1Employee/Owner

Respond to this Report

  • Respond to this report!
    What's this?
  • Also a victim?
    What's this?
  • Arbitrate
    Set The Record Straight!
  • Repair Your Reputation
    ...the right way!
    Corporate Advocacy Program
I saw an unauthorized charge for $29.95 on my credit card by MYTRAINER8004855175.  Calling the number led me to a company who called themselves "Fit Factory", although other reports have mentioned other companies.  They claimed that by not doing anything, I signed up for a trial period of a service, and now that the trial period is over, they're charging me $29.95.

Although I don't recall ever purchasing something from these people ... I don't buy health supplements or fitness products ... other online reports have claimed that when purchasing something there's a hidden checkbox, checked by default, that signs you up for this trial.

The customer service gave me the run down, and then fluidly started processing a refund as soon as I told her I was going to dispute the charge.

This report was posted on Ripoff Report on 10/6/2009 11:41:37 AM and is a permanent record located here: http://www.ripoffreport.com/supplemental-health-programs/fit-factory/fit-factory-bromacleanse-unaut-6c6ed.htm.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Fit Factory

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Arbitrate
Remove Reports?
No! Better yet! Arbitrate to set the record straight!
REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Resolution offer

AUTHOR: Customer Service Administrator - St. George (USA)

SUBMITTED: Monday, October 12, 2009

John,

I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements or health related product online. Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.


All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product.


For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns.


If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at customerservice@cshelp.org I will assist you immediately.


Sincerely,

Online Customer Support


Respond to this report!
What's this?
Ripoff Report Verified Safe

Advertisers above have met our
strict standards for business conduct.

Ripoff Report Legal Directory
dancer