University Of Phoenix Lied to me when they told me I would get a FREE CLASS besides what was paid for by me and Bank Phoenix Arizona

Hello,

If you were promised a free class and have it in writing I would not pay the collection agency. I would take the correspondence outlining what was promised and send it to The Arizona State Attorney General. An email or a written letter by the UoP stating that you will get a free class due to the experience of an instructor is a legally binding contract.

Let the State of Arizona, which has jurisdiction, adjudicate your case with the university. If you have no such written promise, then you are stuck with the bill. I recommend to anyone dealing with any institution to make sure any promises or conversations are followed up with an email and a reply. Do not rely on a phone call. Any phone calls should be followed up with an email stating what you believe was stated in the phone call. Make sure you get a reply on all emails that you send.

Also; if you are a student of any on-line college make it a point to forward anything written to one counselor to the other. Each student gets two counselors; one academic and financial. Protect yourself, never rely on a phone call. Get it in writing and you will not fall prey to any misunderstanding.

Good luck

Rick

sorry to hear about your experience with everything, george. here's a suggestion: request a copy of your entire student file from the office of dispute management or student services. every student has the right to request any and all information we have on you, including notes taken by any counselor after conversing with you. if it is noted that you were indeed promised a free class, and it equates the amount the collections agency is attempting to recover, AND it's noted in your file; we will be able to help. i would also contact a finance manager or director of finance and ask them to begin an investigation into the veracity of your claim.

let me know if any of this helps or results in resolution.

I had the same scinerio as the original complaint. I once dropped from a class based on the inability of the so called teacher teaching the class. I was also told that the class would be free of charge to retake. To no avail that was a lie. When it came time for my financial disbursement, I did not see it nor did I get a phone call from anyone to tell me the reason why I did not recieve it. I called for weeks upon weeks before I finally did get ahold of my financial advisors supervisor. The next week I finally got a return call from another financial advisor that was put on my account. At that time I was told that my financial disbursement was held because I had to many credit hours. The UOP really needs to make up their mind, if you have to little credits or to many you do not recieve the disbursement at all. Seems to me that the UOP makes up their own rules as they go, the closer one gets to graduating, the harder it becomes to get any kind of contact or corraspondence from anyone there. I also forgot that the financial advisor also told me in the same breath that my financial disbursment was being held to pay for my next block of classes. Keep in mind that the federal Stafford loan over exceeds the tuition rate by $1,900, so to me this is very flaguerant and fraudulent. To the fact of the free class to be retaken, the next block was paid for and so was the block after that which was the class that was supposed to be free. My financial disbursement was kept to pay for that class, again flaguerant and fraudulent. The UOP has been found quilty in many cases the same as this paying the sums of $9.8 million in one case and $4.$ million in another case. There actually is several more cases that which the UOP has been chrged but the two I mentioned are sufficient enough to say. When I did finally talk to the new financial advisor (this was the 5 advisor in a 6 month period) she then at that time told me that there was no record of any previous contact to the school. Can you imagine my surprise???? So for someone to tell someone to contact the school and submit a rebuttal is absolutely ludicrouis.