Dependable Warranty Group, LLC Dependable Warranty Group, LLC...Extended Auto Warranty DEPANDABLE WARRANTY GROUP.......IS a RIPOFF will not honor their expensive warranties Los Angeles, California

Feb.3 2009 to date.... I have filed a complaint with the Texas Attorney Generals Office, Who states there is a law where these warranty comanies are not suppose to solict business via phone, and that is the way our relationship started, with a phone call from their Sales Dept. I have also filed a complaint with the National BBB, I am submitting a rebuttal soon, but just out of the hosp. my energy is better spent getting well. I have also contacted an attorney that is willing to take the case both for the solicitation, and the way the warranty states that if the water pump causes other damage, in this case the engine it should of been covered. Still waiting for a refund for the premiums paid for the warranty on the Mercedes, Which the Admistrator PAM WILLIAMS promised to return. the mercedes warranty was cancelled by me after their proven RIPOFF on the Beemer.

I am Pam Williams and the General Manager of Dependable Warranty Group. I personally dealt with Fred's claim. What Fred has purposely neglected to mention is that his vehicle originally overheated on February 3, 2009. We know this because he called in to Customer Service wanting to know what to do because his vehicle was overheating. He was told to have the car towed to a repair facility immediately.

He didn't take his car into a repair facility until February 17th, 2009. When the 1st mechanic called in the claim, he called in and said the Waterpump locked up but the Engine damage was caused by "overheating". Overheating is not covered if you drive your vehicle and allow it to keep overheating for 14 additional days after it overheated in the first place. We were willing to pay for the waterpump. Instead, Fred took his vehicle from that repair facility and took it to another facility of his choice hoping that the mechanic would call it in differently. The second mechanic called in on March 9th and stated that the Water Pump was broken but "no damage was done to the engine, I ran it for 20 minutes. It's just the Water Pump that's bad. The other repair facility was DEAD WRONG on engine damages." Our claims then authorized the Water Pump repair and paid for it.

On March 10th, Fred called in wanting to know exactly wht the first repair facility called in because he wanted to dispute the charges with them because of their incorrect diagnoses.

On March 13th, the mechanic from the 2nd repair facility called in stating that when he replaced the Water Pump he saw that the Housing had stuck to the engine due to the fact that the "vehicle had been overheated so SEVERELY".

We honored the contract that Fred had. He wanted a new engine but was not entitled to it due to his overheating the vehicle for days and days and causing the additional damage whereas if he had taken the vehicle in immediately when it first overheated the additional damage would not have occurred. Both mechanics of his choice called in stating that he overheated the vehicle.

I am sorry for his cancer battle. I know that's difficult, I have a son currently undergoing Chemotherapy. However, we did not cause Fred any additional stress, he caused his own problems by continuing to drive his vehicle when it was overheating and caused more problems.

Pam Williams
General Manager
Dependable Warranty Group
Sherman Oaks, CA

Fred states that there is a law against phone solicitation. We do not make any unsolicited phone calls. We only call people who request us to call them with the information regarding an extended warranty. On July 23rd Fred sent us his name, his complete address, his phone number, his email address, the year, make and model of his vehicle and the best time for us to call him. That is not an unsolicited phone call, it is a request for the phone call with the information.

Again, I am sorry for Fred's health issues. I also understand his frustration. However, our company has done nothing wrong in regards to Fred, neither with adhering to the terms and conditions of his contract nor in the way we originally contacted him. I spoke with Fred a couple of days ago. As always when I speak with him, I wish him nothing but the best.

Pam Williams
General Manager
Dependable Warranty Group
Sherman Oaks, CA