• Report: #472753

Complaint Review: ILD Teleservices

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  • Submitted: Thursday, July 23, 2009
  • Last Posting: Tuesday, September 08, 2009
  • Reported By: — Murrieta California
ILD Teleservices
San Antonio Florida U.S.A.

ILD Teleservices Billing me Verizon Phone Bill $12.95 San Antonio Florida


1Author 0Consumer 0Employee/Owner

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A Company by the name of Family 911 LLC is billing my Verizon for $12.95 thru ILD Services. This is a big scam and I have not authorize the charges on my account.

Jcavazos
Murrieta, California
U.S.A.

This report was posted on Ripoff Report on 7/23/2009 5:06:36 PM and is a permanent record located here: http://www.ripoffreport.com/telemarketers/ild-teleservices/ild-teleservices-billing-me-ve-85d5c.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1

ILD Would like to Assist You

AUTHOR: Ild-Customer Service - Ponte Vedra Beach (U.S.A.)

SUBMITTED: Tuesday, September 08, 2009

Hello,

We process over 120 million transactions each year for buyers and merchants – that’s over a half of a billion dollars in purchases, and only a small fraction result in disputes and charge backs, just like with credit cards. 

When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards.   ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement. 

So, if you feel you have been crammed or charged without your consent, please let us know.  Send an email to askild@ildmail.com or call us at (800) 953-7765.

ILD recently posted an article on what you can do to protect yourself against cramming.  Here’s a summary, but you can read more on our blog at http://www.ildteleservicesblog.com.

Regards,

Sandra


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#2

ILD Would like to Assist You

AUTHOR: Ild-Customer Service - Ponte Vedra Beach (U.S.A.)

SUBMITTED: Tuesday, September 08, 2009

Hello,

We process over 120 million transactions each year for buyers and merchants – that’s over a half of a billion dollars in purchases, and only a small fraction result in disputes and charge backs, just like with credit cards. 

When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards.   ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement. 

So, if you feel you have been crammed or charged without your consent, please let us know.  Send an email to askild@ildmail.com or call us at (800) 953-7765.

ILD recently posted an article on what you can do to protect yourself against cramming; you can read more on our blog at http://www.ildteleservicesblog.com.

Regards,

Sandra


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