• Report: #75577

Complaint Review: Vacation Showroom, E-Commerce Systems Corp, Bill It Online LLC

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  • Submitted: Monday, December 22, 2003
  • Last Posting: Monday, May 17, 2004
  • Reported By: — Mobile Alabama
Vacation Showroom, E-Commerce Systems Corp, Bill It Online LLC
714 Saint Johns Ave Palatka Florida 32177-4646 U.S.A.

Vacation Showroom, E-Commerce Systems Corp, Bill It Online LLC Liars and Thieves Taking Money through Deceit 714 Saint Johns Ave, Palatka Florida


2Author 0Consumer 0Employee/Owner

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I accepted an offer for a Vacation Package to Florida, paid for it, and when I went to book it, found out it was a time share sales thing. Never at any time during my conversation with the sales rep, Robert Carranza, did this get mentioned. I paid $248, which I wanted back. But of course, the selling company was nowhere to be found.

The reservations customer service line told me there was no way to reach Vacation Showroom. I persevered through call after call to any number I could find online or that I could get from CS clerks who were more cooperative.This process took several days of almost constant calling. I got the number for E-Commerce, was told that it was just another booking number for VS, and spoke to Kathy. She assured me that I would get my refund and she would get it to me "in about a week". I don't have it.

Now Kathy is using a dragon-like gatekeeper to screen her calls and will not call me back. She will not respond to my question, which is really simple: Where is my money and will I be getting it anytime soon? I found out that Vacation Showroom and E-commerce Systems are one and the same.

They also use other names; Bill It Online LLC, Take Me On Vacation.com, and Direct Reservation. I have faxed, called, written and left messages, but so far no response. I'm told I'll get a call back, but I never do. Save your money! Do not give it to these people!

Cylenia
Mobile, Alabama
U.S.A.

This report was posted on Ripoff Report on 12/22/2003 12:01:41 PM and is a permanent record located here: http://www.ripoffreport.com/telemarketers/vacation-showroom-e/vacation-showroom-e-commerce-67d24.htm.

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#1 Update By Author

assured me I would receive a refund very soon. Did not happen.

AUTHOR: Cylenia - Mobile (U.S.A.)

SUBMITTED: Monday, May 17, 2004

Follow-Up
I was able to contact Vacation Showroom in December of 2003 and talked to Kathy. She had me fax over a copy of my bank statement proving all the money had been taken from my account (I was careful to blank out anything she didn't need to see) and after verifying that it was received and valid after sending it 3 times, she assured me I would receive a refund very soon. Did not happen.

I left this on the burner for a while and today, May 17, 2004, I found a new phone number. 386-467-2330 will get you Debbie Walters, owner. I actually got HER on the phone.

SHE says the state of Florida will be handling this as some sort of "bond" issue and I should get a check in "a couple of weeks". Now, we've all heard this before, so I'll update again if it actually happens. Otherwise, who's organizing the class action?
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