Estrela Marketing Solutions These people estrela is a bad company. They told my mom that for $600 they would send out 1000,000 emails for her and nothing become of it! She is tring to get back her $600! Estrela is a scam, dishonest and hard to get your money back! They don't deliver what they tell you. Delray Beach, Florida

    So, your mom wanted to spam a million people and it didn't work?   I have a hard time feeling sorry for her on this one. 

I am afraid that this complaint is very unfair. Here are the facts of our relationship with Ms. White:

1.  Ms. White indeed contracted with us to do a solo mailing to 1 million general email addresses from the single opt in file. There is no targeting criteria that can be added to this mailing. This is why the cost per thousand is so low.

2. Andrew Schindler (Her Account Executive) went over the process with her in great detail prior to putting the contract together. Mr. Schindler specifically reviewed (both on the phone and via email) that we cannot guarantee responses from a mailing. Just like in any form of advertising, there are many factors that contribute to response. Nevertheless our contract clearly states that we cannot guarantee responses from our advertising medium. No advertising medium can.

3. We try our best to help every campaign become successful but there are some cases where it does not gain a positive response to start with. What sets us apart from other companies is that, we will never allow our customers to walk away from working with us without them seeing that we tried everything in our power to make it successful. Many times this includes make-good mailings, bonus mailings, free creative design and/or free consultations.

4. After mailing the campaign, Mr. Schindler was diligent about answering any questions that arose and forwarded the online reporting which shows that she indeed got a number of opens and clicks to her web site. I am not posting the tracking link on this web site, unless Ms. White or her daughter gives me permission to do so. 

5. Until I received the BBB report, Mr. Schindler nor anyone on my management team was aware of Ms. White's dissatisfaction. When the BBB complaint was brought to my attention, I got involved in this campaign and offered to work with Ms. White directly to help her get a better response on her ad. I still have not heard back from her.

Once again I encourage Ms. White and/or her daughter to contact me directly so I can work with them. 

It's really unfortunate that this kind o company is legal.

So she (and they) want to send out unsolicited SPAM to a million people huh?

Disgusting, she and the company should be ashamed of themselves.