I've had ACN for 4 days so far - but we have not had fully working service for more than a short time on any of those days.
On day one, we could receive calls but not send them. I still had a "dial tone" on my previous landline that we'd had with Bell Canada. I called ACN regarding this problem twice, and spoke with 5 different people, before someone understood the problem. At this point we could originate a call on our ACN video phone, but could not receive one.
Day 2 we no longer had a dial tone on our Bell Canada line - indicating that the phone line had been transferred. For a brief moment in time, I could both originate and send calls.
Day 3, all h*ll broke loose. Suddenly, we could not originate calls - the connection would immediately be dropped when the other person picked up. Because we do not have any other kind of phone here, I called my husband at his workplace (I am a writer and work from home - but am a project manager and IT professional by trade), and had him try to get things resolved. Thank heavens he is an IT professional too. He made 2 calls - but finally got someone who seemed to understand that our problem was that we could dial a call and actually have the person pick up the line at the other end, only to have the call immediately disconnect. We were told how to return the phone to factory settings so that the phone would download any new software. We did that.
Again, for a brief moment, it appeared I could make calls and stay connected, while also being able to receive calls.
Day 4 I tried to make a call - only to have the call immediately dropped again. I called customer service using Skype this time - and received a message that customer service was now closed for the holidays! (This was 10 am on December 24th). Then I tried technical support - and discovered that, despite a phone system that queues consumer calls, I was getting a busy signal! In other words, tech support was completely overwhelmed by calls - which was not a good sign.
That's where we are now. I have no idea how we will end up with a working phone - and now it is late afternoon on December 24th and we are without phone service (unless someone calls us).
My husband - another IT guy - is now trying to trouble shoot this thing at home with whatever he can find on the internet. (Thank heavens our internet provider is *not* ACN).
Nothing is a good deal unless you get good service for your money. Part of how this was sold to me (by a trusted friend) is that I'd get to deal with a "real person" for customer service through ACN. So far, that hasn't been any kind of advantage.
I'm not a rep for the company. I don't care that the company is MLM per se. All I wanted was a good product and good phone service - which is what I was told I would get, and for less money than I pay now. So far - this has not been true. I haven't received the great customer service that I was told about. In fact, this whole process has made me appreciate my Skype account even more - and I'm wondering why I didn't just upgrade it for all my long distance and stick with a traditional landline phone for my local calling.
Seems it would have been less headache.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
