I too had to deal with this company - my husband and I were buying a new house and this company had put on my credit report that I owed a phone bill. The company they said I owed was Qwest - funny thing is my current internet and phone is with Qwest. I'm sure if I had owed this bill - I wouldn't be currently using Qwest services. I too have excellent credit and this just about ruined my credit.
I filed a BBB report as well as my State Attorney General and the FTC.
AFNI - did take this off my credit report - because the social security # was different than mine.
What I want to know is how can some company report derogatory accounts on your credit report - without even contacting you - to see if the bill is even yours?
When they did this to me - It cost me almost 100 point on my score. Thank goodness they did correct their mistake - but they need to change the way they do business - they are destroying peoples lives. Defamation of Character suits anyone?