ATT Universal Credit Card /Phone Card Scam

I accepted a credit card offer with The Universal Card that consisted of: with a balance transfer, I would receive $100.00 of free ATT long distance calls.

I transferred a balance of $7500.00 to the Universal card. I was given an ATT calling card to use for my free $100.00 of calls. Each time I used the card,I was prompted by a voice that stated "You still have free minutes remaining". Under the impression this was true, I continued to use the calling card.

Each time I used the card, it prompted me that there were free minutes remaining. When I received my June 2000 statement, I was shocked to see that yes, I was credited with $100.00 for
my Free calls and had an additional charge of $148.58 in long distance calls! How could I be charged this amount when the phone card prompted me that I had free minutes remaining!

I have been writing letters to customer service,to the president of "The Universal Card" and calling customer service since June of 2000.I have not had any acknowledgementof my letters and the customer service people tell me something different each time I call. But they all end up telling me that I am the only person
who has had this situation and I am repsonsible for the addional $148.58 I am being charged.

I have explained that the calling card had a phone prompt which contined to prompt me with "free minutes remaining". I was
mislead to believe the calls were still free. The customer service department acts like this is not possible and I am an exception to the system.

I now have transferred my balance to another card in order to
close out this card, however, I am still disputing a remaining balance for the calls and finance charges.

I need some help in getting this charge off my card, finance charges reversed and closing this card. I now have a balance of $153.19 which is for the calls plus finance charges. I was mislead and prompted to continue using this card. Some of the calls charged over $4.00 a minute! Please help me get some response and action from the Universal Card.

I am being ignored and can not get any satisfaction. The cusomer service number is 1800-423-4343 and the address is ATT Universal Card, Attn: Billing Disputes, P.O. Box 44183,
Jacksonville, FL 32231-4183

Please Help!!
Linda Solberg