Report: Excel Telecommunications, Inc.

Reported By: (Austin Texas)

Excel Telecommunications, Inc. ripoff Lied about rates to get my business, Pyramid ripoff for sales Reps Dallas Texas

... Human Error

1Author 1Consumer 0Employee

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Excel Telecommunications, Inc.

1600 Viceroy Drive
Dallas Texas 75235
U.S.A.
Phone: 800-583-8832
Web Address:

Category: Telephone Companies

Submitted: Friday, March 26, 2004

Last posting: Wednesday, May 26, 2004

Excel recruits young people, college age usually, to join their company as "independent representatives".

You get your training after you fork over $400.00. The idea is to sell a small amount of phone service then move on to recruit more reps under you in a pyramid type money making scheme. You move up the ranks as you recruit more reps and those reps recruit more reps.

Your first day of phone sales training you are asked to call all your family and friends to sell them Excel's phone service.

If all anybody in that company ever did was fork over the $400.00 join-up fee and sell Excel phone service to their friends and family and then "retire" to recruit more reps that did the same thing, they would be doing very well financially. Excel doesn't need to worry about customer service, sales practices, or even keeping acurate records.

My son was recruited by them and sold me local and long distance service for two lines that was going to be the same cost as what I had.

The first bill had me paying more for less service. After many phone calls by my son and myself I concluded the whole thing was a ripoff from the begining.

My son's superior would not return his calls. I got a diferent story every time I called Excel's customer service.

Their billing and record keeping was ridiculous. They couldn't even report my service starting date acurately to the BBB when I filed a complaint with them.

I strongly suggest not doing business with this company in any way.

Otis
Austin, Texas
U.S.A.

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Consumer Comment

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Human Error

Cheryl - Deland (U.S.A.)

SUBMITTED: Wednesday, May 26, 2004 POSTED: Wednesday, May 26, 2004

I am an Independent Representative of Excel Powered by Vartec and on behalf of the company I represent, I apologize to this lady for the trouble she experienced. Unfortunately, nothing is perfect, and she and her son had to endure a part of the human error that is possible whenever we deal with people.

Her son's sponsor was apparently not too good at interceding to solve a problem. The customer service representatives were apparently too inexperienced to have handled the billing problem to this lady's satisfaction as well. It is all very unfortunate and frustrating, I'm sure. Excel has been growing at breakneck speed with the deregulation of local service and the training of new customer service reps is sometimes a little behind.

To judge an entire company which has been doing business for over 16 years by this one incident is not fair either. Excel offers an incredible opportunity to anyone who would like to build their own business and work from home. The good things that have been accomplished by this company far outshadow the individual bad incidents. Excel's opportunity is not just for young people. It's for anyone age 18 and over, from any background, with any level of education. This business has been gone over with a fine tooth comb by the US Government, the armed services, attorneys, the Secretary of State from South Carolina, auditors, accountants, and a number of other people and departments. The results are exemplary reports of the stability and integrity of the company.

This nice lady doesn't know it but her son was involved in possibly the best opportunity of his life. It's never too late to check further with the right people to find out the real story and rectify any wrongs which have been done. I hope that she's not permanently set against Excel. It would be a real shame.