Qwest Wireless ripoff cellular service mistreated and ripped off

In reading through the Qwest comments, I keep
seeing the same thing over and over. And, as
an ex-Qwest employee, I used to hear the same
things day after day. The customer gets their
first bill and goes ballistic. I don't blame
the customer a bit. The fault is with the service
rep that sold the product and/or services to begin
with.

Without directly seeing your first bill, I can
only guess what was included on it, but I believe
I can make a fairly educated guess.

It's probably true that the package you signed up
for was $59.95 a month. The problem begins in that the telephone company bills a month in advance.

So, depending on what date your billing cycle ends
on, your first bill may charge you anywhere from
one month to nearly two months of service. There
may also have been an activation fee. And, if
handsets and accessories were ordered, they would
also have been on that first bill. All this, and
you may not have even used the phones yet.

I guess my first question would be....does the
service work for you? Is it a good service that
you might want to keep if you can get the billing
straightened out? If it is, I would suggest calling Qwest wireless back. Tell them you need to speak with someone that can explain the bill to you if it doesn't make sense. The one (or two) year agreement you're on is usually a verbal agreement and if it's broken, they will charge you the $200 per handset to cancel the service. If the phone service itself is good, it might be to your advantage to keep it and run out the contract.

If there was equipment (handsets, accessories) on
the first bill that were supposed to be broken
into monthly payments, make sure that's what was
done. Many times, the rep that's putting in the
order will get in a hurry and they miss setting
up the payments. If this is what has happened, a
wireless rep should be able to help you split that
amount out into the requested payments (remember,
this is ONLY for the equipment). Once you get
past that first bill...AND if you keep your minutes limited to the amount you're paying for, your monthly bills should be only the package amount that you agreed upon. Keeping track of your minutes is simple and there are several ways to do it. It's always cheaper to up your minutes than to pay overages.

I hope this helps....good luck.