• Report: #289071

Complaint Review: Solo Communications - AT&T Previously SBC - Enhanced Services Billing - ESBI

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  • Submitted: Tuesday, December 04, 2007
  • Last Posting: Tuesday, May 04, 2010
  • Reported By: — Arlington Texas
Solo Communications - AT&T Previously SBC - Enhanced Services Billing - ESBI
http://www.att.com Clearwater Florida U.S.A.

Solo Communications - AT&T - SBC - Enhanced Services Billing - ESBI. Billed us on our AT&T phone bill for services that were not ever ordered or used, these services on our bill described as SOLO COMMUNICATIONS VMAIL MONTHLY FEE Clearwater Florida Florida

*UPDATE EX-employee responds: You did it by trying to get something for free !!! Duh


1Author 2Consumer 1Employee/Owner

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Like so many others I have seen on here. I too got billed for this service which I did not ask for and knew nothing about. They told me on the phone that my wife did it through a website called silvercarrot.com but I checked our computer's browsing history and no one has visited that site from any computers on our home network so I doubt that's how it happened. In any event they SAID they will credit me my money back on my next phone bill. We'll see. I don't understand how AT&T can let just any yahoo that decides they want to tag some extra thing to your phone bill just do it no questions asked though.

Troy1of2
Arlington, Texas
U.S.A.

This report was posted on Ripoff Report on 12/4/2007 11:18:14 PM and is a permanent record located here: http://www.ripoffreport.com/telephone-companies/solo-communications/solo-communications-at-t-s-74cxd.htm.

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REBUTTALS & REPLIES:
1Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

A phone company's reps advice

AUTHOR: Vivian74 - Jefferson City (U.S.A.)

SUBMITTED: Thursday, February 05, 2009

The first thing a consumer needs to realize is that as a phone company Att and others have no choice but to add the charges when they are sent to them. Thanks to Bill Clinton and signing into law equal access. Due to this law the phone company has to accept the charges until the cst disputes them. What the consumer needs to do is call the phone compnay and request a block against "3rd party billing". One thing to remeber is, I know you are upset, but the phone company rep on the other end has the abitlity to give you credit for the charges but the more rude you are to the rep the less likely the rep will be willing to help you. Most reps are what is called empowered reps and can give credit up to a certain alotment. So, if you work with the rep the will most likely issue the credit and add the block for you.
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#2 Consumer Comment

Be informed

AUTHOR: Joseph - Kinston (U.S.A.)

SUBMITTED: Friday, February 06, 2009

This just happened to me.I never ordered anything they used an email address that was not mine,called them and said I was reporting them to the FBI.gov website as cyber crime to my State Attorney generals office,my phone company and the two local tv stations in my area.the phone company(EBARQ)saide they were removing the charges.I raised hell with them as what right did they have placing third party charges and billing me without calling me to confirm charges me.you can block any third party charges and I have done so already.
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#3 Ex-Employee

You did it by trying to get something for free !!! Duh

AUTHOR: creditnatzi - (United States of America)

SUBMITTED: Tuesday, May 04, 2010

Ok, wanna know how you get signed up for Voicemail??? you signed up when you neglected to read the terms and conditions when you were trying to win a free WII, free phone, Free coupons, ect.... YOU put your information in, not me, not one of my coworkers, your info wasnt stolen, you didnt get hacked, and no one slammed you... YOU DID IT TO YOURSELF then didnt read the email that was sent to you, didnt check your telephone bill and now expect to get the money back... wow... well do you pay for your cable even if you never turned the tv on yesterday?? of course you do. foolish people stop blaming others for you stupidity.
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