Report: #5644

Complaint Review: Sprint Phone Card

Submitted: Thursday, July 05, 2001
Posted: Thursday, July 05, 2001
Reported By: —

Sprint Phone Card

MJ Roberts Customer Service POBox 152046 Irving Texas 75015-2046 U.S.A.

Phone: 800-366-2273
Web:
Category: Telephone Companies

Sprint phone card absurdity!!

1Author 0Consumer 0Employee/Owner

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I was on the road, making many calls on my "10 cents a minute" phone card, and half the time, when I was asked by the voice prompt to "Press 1 to make a calling card call", I would press "1" and I would not advance. I would wait, the options would be repeated, yet pressing "1" still yielding nothing. Soon, a human voice would come on saying "What number are you calling and what is your calling card number?" I would tell him/her, and then talk - all the while thinking I would be billed 10 cents a minute.

NO! Sprint considers this unintentional use of an operator a station-to-station call and slaps on a $5.50 surcharge for every call!! And inflates the per/minute cost!!

I would NEVER have intentionally chosen an operator, and CERTAINLY not had I been warned about the charge!!!

This report was posted on Ripoff Report on 7/5/2001 12:00:00 AM and is a permanent record located here: http://www.ripoffreport.com/telephone-companies/sprint-phone-card/sprint-phone-card-absurdity-az289.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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