26220 116th Ave SE #102 Kent (206) 249-2849
26220 116th Ave SE #102 Kent (206) 249-2849
Kent Washington 98030
United States of America
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26220 116th Ave SE #102 Kent 206- 249-2849 Super rip off company refuses to honer return policey! Kent, Washington
*UPDATE by author: Boost Mobile non responsive
2Author
0Consumer
0Employee/Owner
The day after Christmas we purchased a ZTE Warp phone from the local Boost Mobile store. After getting it home and setting it up it was found that the vibrate/silent mode did not work. We attempted to return the phone but were told it was a manufacturers problem. We contacted the manufacturer; ZTE but they said it needed to be exchanged through the store we bought it from.
Long story made short... We returned to the point of purchase, Boost Mobile in Kent,Washington and the manager stated flat out "You won't get another phone from me!" he then turned his back on us, dialed his phone, and began talking to someone, completely ignoring us. WHAT A JERK!!
Now we are stuck with a phone that does not work completely and no way to return it. They gave us the run around for a month and now they get away with this.
Don't buy from them.
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REBUTTALS & REPLIES:
2Author
0Consumer
0Employee/Owner
Updates & Rebuttals
#1 Update By Author
AUTHOR: Curtis - Black Diamond (United States of America)
SUBMITTED: Sunday, January 29, 2012
POSTED: Sunday, January 29, 2012
After contacting Boost mobile customer service once again, we were informed they could do nothing to help even though the purchase as made at a Boost Mobile store. It seems each store is privately owned and it is up to that owner to follow through with the exchanges.
ZTE continues to insist it is Boost mobiles responsability to make the exchange, Boost mobile says it is not their problem and we need to handle it through ZTE. ZTE did offer to look at the phone if we ship it to them. It would take a few weeks for the tech. department to look at it and if they felt it was not a manufacturer problem they would charge a minimum of $100.00 to fix it and send it back to us.
As I said before; Do not buy from Boost mobile store in Kent, Washington. They are dishonest!!!
