Report: Magic Jack

Reported By: (Fuquay varina North Carolina)

Magic Jack Worst customer service Internet

... Patience not Paralysis

1Author 2Consumer 0Employee

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Magic Jack

www.magicjack.com
Internet
U.S.A.
Phone:
Web Address:

Category: Telephones

Submitted: Saturday, June 27, 2009

Last posting: Friday, July 10, 2009

I will let you all read the chat and decide the service level :

Randall: Hello, how may I help you?

raj: Hey randall, can i speak with a supervisor please

Randall: Sure

Randall: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Kenny'

Kenny: Hello, my name is Kenny and I will be assisting you.

Kenny: Please let me put on you hold as I will review your previous chat.

raj: Thanks

Kenny: Thank you so much for patiently waiting, Raj.

raj: ok

Kenny: I really do apologize for the inconvenience that has caused you.

raj: ok, where do we stand now with the issue?

Kenny: I have checked you account and still it is still under for review.

raj: Do you think it will be resolved this YEAR ?

raj: This is starting to become a nuisance now ?

Kenny: Yes, this will be going to be resolved, Raj.

raj: I need to speak with your supervisor ?

Kenny: Yes, this will be going to be resolved as your issue already submitted to our engineers and they are still looking into this matter. However, we don't have an estimated date but we will be sending you an email regarding the matter as soon as we have updates from your account.

raj: I need your supervisor now

Kenny: You are now talking to a supervisor, Raj.

raj: I want your boss??? Manager ???

Kenny: We are the highest level of support here.

raj: Who is above you ??

Kenny: Nothing else.

raj: EXCUSE ME

raj: Nothing else?

raj: are you tell me that their is no one that you reprt to and you have no boss ?

Kenny: Thank you for waiting, Raj.

Kenny: Yes, we are the highest level of support there and nothing else.

raj: How do u get my money back as my service is not there?

Kenny: Please just wait for an email notification to be sent to you for more information regarding your issue.

raj: when ??

raj: its has been 30 days now

Kenny: As i have stated above, there is no fix date as to when but we will be sending one as soon as we already have an update.

Roger
Fuquay varina, North Carolina
U.S.A.

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REBUTTALS & REPLIES:

1Author 2Consumer 0Employee

Consumer Comment

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Sorry you're apparently having trouble with Magic Jack.........

Adolph - Elkhart 46517 (U.S.A.)

SUBMITTED: Saturday, June 27, 2009 POSTED: Saturday, June 27, 2009

....but you aren't very specific as to just what the problem might be. I've had a Magic Jack for 'way over a year and it works very well. In fact, I just paid up for 4 or 5 years of future service.
.
My concern is the fact that Majic Jack will probably not be successful over the long term. $20.00 / year is really cheap for ersatz VOIP service. They initially claimed the pop-up "soft phone" advertising would be part of their income stream. I haven't seen any advertising other than Magic Jack. Hardly addressing a potentially lucrative market since they're "already there".
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Sunrocket VOIP went belly-up charging a monthly fee greater than Magic Jack's annual charge. Oh well, I'll continue to use it while it exists.
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A VERY secure, fast broadband connection is necessary for a Magic Jack to do its 'Magic'. One little glitch and you're cut off. That's true with ANY VOIP connection.

Consumer Comment

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Patience not Paralysis

Ch - Decatur (U.S.A.)

SUBMITTED: Friday, July 10, 2009 POSTED: Friday, July 10, 2009

After having the traditional land line phone for over 30 years and by the grace of God, the bill always paid, did the phone company care that the underground line was rotting? No, they did not. Rice Crispy cereal saturated with acid sounded better than the antiquated lines supposedly providing a "connection." Even after begging for a solution because even though I am getting really old, I must go back to college so the children produced from my existence do not sink in our boat of life and the college requires a good internet connection...did the phone company care? Everyone out there is smart and knows the answer to that question. Living in a rural area, it was just recently that a very innovative and ingenious man (a man, one person) put a tower up out here and now all us hicks have caught up with the rest of the world.

So, have patience. Magic Jack is not perfect and there are some bugs that the founder is working on. Even if nothing changes, it is far better than giving your money to a company that has so much money they probably use money to light their fires when they burn all the paperwork that would prove how uncaring they really are.

Let us not be paralyzed with the past. Have patience.

By the way, the day the Magic Jack was installed, the nightly news reported that soon, electric bills might go up thousands of dollars. Crafty little buggers, aren't they!