waterford lakes regal cinemas rude close early, do not make exceptions for customers, awful cold customer service orlando, Florida

you're one of those people who believes the world revolves around you, right?  Give me a break.  Here you are, cussing and calling people morons and idiots and you don't even take the time to be courteous to other people who DID manage to get to the theatre on time.  Think about this...if the manager was "peering" at the whole situation, then obviously the workers were operating with his permission.  OK, you say it takes 5 minutes to sell a ticket, right?  Were you going to get popcorn and other snacks and drinks?  Another 10 minutes or so.  Maybe they had already started cleaning the machines, did you consider that?  Then you wander into the theatre, searching for a seat.  And I'm sure you would have been talking loudly about how RUDE they were to you all the way to your seat.  So, 30 minutes into a movie, a crowd of jerks (you and your friends) come in, interrupting everyone elses' enjoyment to watch a movie you didn't even see the begining of.  Then I'm sure you would have been asking you fellow inconsiderate boors what was going on, since you were too lazy to get to the last showing of a movie on time, much less early.  So what do you have for YOUR convenience?  About 20-30 upset people who could manage to tell time and get to the movie before it started. 

If I had been in there, I would have left and asked the manager for my money back since he was responsible for letting in retarded people such as yourself that late into a movie.  You were completly rude, obnoxious, and inconsiderate to anyone but yourself.  So the next time you want to call someone a "nasty white trash b", "rude idiot", or "rude and stupid"; look in the mirror.  And if you don't care how bad they want to go home, you obviously don't HAVE a job.

This report is very difficult to understand.  I will say though, that if the last movie was at 11pm then that's usually the last call for ticket sales.  Granted, everyone knows that previews run for 5-10 minutes but after that they generally shut down tickets sales.  So movie theaters are different in that regard.  About 5-10 minutes after the last showing is the last of ticket sales.

Obviously, they ticked you off.  And there is no reason to be rude under any circumstances.   I would be curious to hear their side of the story.  The whole thing just doesn't make sense in that, "why would they care IF there was still people in the theater?"

I've been in the same situation before where a restaurant, like a drive-thru, closes out the lights right as you pull up.  I kind of come from the belief that the customer comes first and the customer keep us in business.  I would probably serve someone if they came in the door at 11:01 but that's just me.  I have worked for a lot of places where the employess just hate that last minute call, or walk-in by a customer.  Unless it's a situation where you HAVE to get out the door right away, then I don't understand acting that way.

I would go back there, make your complaint and see where that gets you.  But you have to chill out a little.  Your whole report is "rude, rude, rude, jerks, B, white trash, jackasses, etc.  If you go on and on like that, you will lose your case.  It's never a bad idea to contact their corporate office as well.

 

 

Okay so I don't know who you think you are but our policy is that 15 mintues after the last movie drops we DO NOT sell anymore tickets. No exceptions. The fact that you are arriving 22 minutes late for your movie and have the audacity to whine about not being made an exception is probably why you were being treated rudely. I happen to know every one of the box office employee and by no stretch of the imagination could they be considered "white trash". I would suggest to you that next time, get off your high horse and arrive on time to your movie instead of disrupting the employees and others that arrived on time to their movie. The customer service at Regal Cinemas located in the Waterford Lakes towncenter is far from terrible. However ignorant people like you make our job that much more difficult. Do me a favor and simply make it to your movie on time or just don't go.  

For a long time I depended on my job at this movie theater to eat each day. As a dedicated student and financially strained human being, I think I speak for every single employee when I say that you are the epitome of difficulty embedded in working there. There's a huge corporate office that decide precisely WHEN tickets sales end. Following that schedule, the concession stand must close accordingly... and don't even think for one second your needy ass wasn't going to demand popcorn which you would have had the chance to piss and moan about the atrocious prices, had they even let you in. Nearly every employee there is a student trying to support themselves. Every manager has worked their way up to that position and every usher cleans up the shit you leave behind. YOU are the reason I chose to quit. You can't treat human beings like that. I also noticed you knew EXACTLY when the movie theater closed at "11:30".... even if that were true, it still shows that your incompetent brain knows nothing about time other than it should bend to you and you alone. Do you have any idea how difficult and demeaning it is to put on a smile for people like you? Out of the 6 thousand people that came to the theater on time that day, NO, there is no such thing as an exception. Maybe they'll put up a special ticket booth and entrance titled as "inconsiderate late dipshit that NEEDS attention and a movie NOW" so you can be satisfied. And how did you come to the conclusion that these people were idiots? and I'd love to know what allocates your qualifications for white trash, because that's so easy to decifer through someone in a Regal uniform that simple tells you "we're closed". I would have shuned you into oncoming traffic. Seriously, I've said this before and I'll say it again; you people are pathetic and I leave more personality in the toilet every day then you probably have in your entire body. If only I knew who and where you were, I'd throw you some Prozac to subside your paperthin shallow enigmas that asseverated you to compose such garbage.

KT

She files reports about everyone and everything that MOVES in Orlando

Grow up and get a life you moron

So i found this very offensive. I am an employee at this Regal and just so you know.. i know everyone that works the box office and none of them are " white trash b" , that was extremely rude... we spend most of our time at that theater and to most of us that is our "second home" whether we like it or not... Corporate has specific rules for when we are suppose to stop selling tickets, food and lock the doors... we dont make them up. if you have such a problem with our rules give them a call... but i doubt you'll win anything... =]

im glad they didnt let yo ass in !!!!!

Regal Waterford all day baby!!!