• Report: #424053

Complaint Review: Stub Hub

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  • Submitted: Saturday, February 14, 2009
  • Last Posting: Thursday, July 30, 2009
  • Reported By: — CHARLESTON West Virginia
Stub Hub
stubhub.com Charleston, West Virginia Internet 25322 U.S.A.

Stub Hub their customer service reps are trained to lie Internet


1Author 0Consumer 1Employee/Owner

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StubHub touts their "fan protect" guarantee, but it's all smoke and mirrors and they REFUSE to listen to your complaints or refund your money.

Their customer services reps are trained to lie and misdirect you. They went so far as to have me fax copies of tickets to them to prove how badly the tickets were misrepresented in the description. Then they totally ignored the fax and follow-up phone calls.

They wear you out by ignoring your complaints or lying to you until you give up and go away. They protect sellers who deliberately misrepresent the value of the tickets and there is NO WAY to get your money back or correct the situation. PLEASE do NOT do business with StubHub unless you are anxious to be disappointed and ripped off.

Backnthepack
CHARLESTON, West Virginia
U.S.A.

This report was posted on Ripoff Report on 2/14/2009 4:38:50 AM and is a permanent record located here: http://www.ripoffreport.com/ticket-sales/stub-hub/stub-hub-their-customer-servic-48bq9.htm.

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#1 Employee

StubHub Follow Up

AUTHOR: Stubhubecc - San Francisco (U.S.A.)

SUBMITTED: Thursday, July 30, 2009

Backnthepack,

I'm reaching out to you from Executive Customer Care (ECC) here at StubHub. We monitor blogs and consumer reviews and found your comments. We'd really like to talk with you and would sincerely appreciate your response as we recognize that you may be disappointed in our services.

From what I gathered of the situation, it appears that you purchased tickets through our website and the tickets may have been incorrectly advertised by the seller. I do not dispute that this is a disappointing situation and sincerely apologize for any inconvenience you may have experienced.

I was hoping that you could provide us with more detail regarding your StubHub ticket order as we would like the opportunity to address any questions or concerns you may have had regarding StubHub policies and how the situation was handled. We'd also like to find out if there is anyway to turn your StubHub experience around if at all possible.

If you are interested in discussing this, please contact us at StubHub via email: JNorberg@StubHub.com.
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