• Report: #356189

Complaint Review: Festiva Resorts

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  • Submitted: Sunday, July 27, 2008
  • Last Posting: Friday, June 10, 2011
  • Reported By: — Louisa Virginia
Festiva Resorts
One Vance Gap Road Asheville North Carolina U.S.A.

Festiva Resorts, Festiva Resorts Misleads Consumers Asheville North Carolina

*Consumer Comment: Festiva Resorts


1Author 8Consumer 4Employee/Owner

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If you are considering buying a timeshare do NOT buy from Festiva Resorts. My husband and I own a timeshare that we bought from Equivest in 2000. In 2007, Festiva purchased Equivest and has since been trying to convert all the Equivest owners over to Festiva. They have been using misleading information and using scare tactics to get over $3000 from each Equivest owner to convert to Festiva.

Basically, they are trying to charge us $3000 to buy what we already own. The sales rep we dealt with made several claims which we found out were false. We have had issues dealing with Festiva to make reservations and get our maintenance fees paid. I have heard nothing good about this company and recently read an account where the Attorney General in Missouri took Festiva to court and Festiva was found guilty of misleading consumers. Numerous complaints have been filed with the Attorney General in North Carolina (where Festiva's home offices are located) regarding the fraudulent activities of Festiva. This company cannot be trusted.

There is a group on Yahoo made up of Equivest/Peppertree owners and if you are an owner of an Equivest/Peppertree timeshare and wish to exchange ideas, share experiences, or get information then join us at
http://groups.yahoo.com/group/Equivest-PeppertreeOwners/. We hope to join together to file a complaint against Festiva.

Sharon B.
Louisa, Virginia
U.S.A.

This report was posted on Ripoff Report on 7/27/2008 1:04:14 PM and is a permanent record located here: http://www.ripoffreport.com/time-share-developers/festiva-resorts/festiva-resorts-festiva-resor-d78ap.htm.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
1Author 8Consumer 4Employee/Owner
Updates & Rebuttals

#1 Ex-Employee

Buyer Beware of Festiva/Timeshares

AUTHOR: Timeshare Insider - Mt. Pleasant (U.S.A.)

SUBMITTED: Sunday, August 10, 2008

If you are considering buying TIMESHARE do NOT purchase with Festiva Resorts. As a former employee I know that they hire and retain sales people who have criminal records. Many of them have drug and alcohol problems. They LIE, PRESSURE YOU, and MANIPULATE. When they approach the consumer they tell you it is a vacation club....it is simply TIMESHARE using a points system.

Points do not work well. They are difficult to use, lose value each and every year, and will not put you in a great vacation destination in prime season.

When going to a Festiva property they take you to the "model" which is always so much nicer than the units available when you return to vacation. YOU HAVE 5 DAYS to CANCEL if you have purchased a timeshare. USE IT and send them notice by certified mail. Contact your credit card company and reverse the charge.
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#2 Employee

Response from CEO of Festiva Resorts

AUTHOR: Festiva Rep - Asheville (U.S.A.)

SUBMITTED: Thursday, May 14, 2009

My name is Don Clayton and I am the CEO of Festiva Resorts.

Although I am sure there are areas where our company can do a better job I am very proud of what we are doing and I am willing to assist in any way to answer your questions and concerns.

If you are truly interested in seeking solutions to any concerns you may have please contact me I will be glad to speak with you about your concerns and lets see if we can work together to resolve any of them. I can be reached at 828.254.3378.

Thank you.
Don Clayton
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#3 Consumer Comment

Duped as well, in the privace of our own home.

AUTHOR: SharonL - Spotsylvania (United States of America)

SUBMITTED: Monday, January 18, 2010

My husband and I are very trusting. Festiva has broken that trust on several levels. Adding insult to injury, the man they sent to pressure us into changing over to points actually came to our home and sat at our kitchen table and lied to our face. He said if we didn't do it that night, we would eventually have no choice and it would cost us a lot more. Needless to say they took another $3,000.00 of our money. I have never filed a complaint because I didn't know how, or where, to complain. I live in Virginia and would love to know if there are other people in my state that have had bad experiences with Festiva. How can we hook up?

Sharon L

Spotslyvania, VA

 


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#4 Consumer Comment

More of the same bad experiences

AUTHOR: JD - Cary (United States of America)

SUBMITTED: Tuesday, February 09, 2010

I have been trying to join the Yahoo Group referred to in this report, but so far have not been approved/allowed access.  Who can I contact to move this along?  I have also filed a separate report/complaint regarding the misleading practices of Festiva Resorts management and would like to give it more exposure if possible. 

Thanks for your help.

 

JD

Cary, NC

 


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#5 Consumer Comment

For more info on Festiva Complaints

AUTHOR: ncmountainman - (United States of America)

SUBMITTED: Saturday, July 31, 2010

For call to action, discussion group and more info on Festiva complaints go to http://groups.yahoo.com/group/Peppertree-EquivestOwners/
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#6 Consumer Comment

Don't believe it

AUTHOR: RJUDGEC - copake Falls (United States of America)

SUBMITTED: Monday, December 06, 2010

Don't believe it when Don Clayton, CEO of Festive says to contact him. Been there done that. All you get is a run around and no one ever gets back to you, let alone Mr. Clayton. I have had to obtain an attorney. Festiva is a total ripoff. All that you'll accomplish by trying to call them is to run up your phone bill.
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#7 Employee

We do want to help

AUTHOR: Festiva Rep - Asheville (USA)

SUBMITTED: Wednesday, December 15, 2010

If you contact us directly and explain your issues, we are more than happy to get you in touch with the correct person and work with you to resolve your problems. You can visit our website or contact Owner Services with the information.

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#8 Consumer Comment

File complaints

AUTHOR: RJUDGEC - copake Falls (United States of America)

SUBMITTED: Sunday, February 20, 2011

As someone who has been ripped off by Festiva I urge everyone to file a complaint with the North Carolina Attorney General. The address is:

State of North Carolina
Dept. of Justice
Attn. Consumer Protection
9001 Mail Service Center
Raleigh, N.C. 27699-9001

Festiva is based in North Carolina.

If you purchased Festiva in South Carolina as we did, please also file a complaint with the following:

Executive Secretary of Compliance Dept.
Real Estate Commission and Appraisal Board
Kingstree Building, Suite 201
110 Centerview Drive
Columbia, South Carolina 29210

If we all have any hope it's going to be by bombarding these agencies with complaints.
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#9 Consumer Comment

Contacting Festiva

AUTHOR: RJUDGEC - copake Falls (United States of America)

SUBMITTED: Saturday, February 26, 2011

This is for the Representative from Festiva. Both myself and my attorney have tried repeatedly to contact your company, both by phone and certified mail, and NO ONE has ever replied to either one of us. If you truly want to resolve this you have my attorney's information. Please have your legal department contact him.
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#10 Employee

to RJUDGEC

AUTHOR: Festiva Rep - Asheville (USA)

SUBMITTED: Monday, February 28, 2011

Mr. Crowley;
Our records show that our attorney mailed a response letter to your attorney on January 13, 2011, after we attempted to resolve your issue through our Owner Services department. If he did not receive this, please let us know immediately. You can contact us at commentsATfestiva.travel.
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#11 Consumer Comment

To Festiva

AUTHOR: RJUDGEC - copake Falls (United States of America)

SUBMITTED: Thursday, March 31, 2011

In response to the statement that you sent my attorney a letter. My attorney has received nothing from you. Period!
Also, in response to my complaint to the N.C. Attorney General, you supplied them with a document that you claimed we signed. Those are not our signitures on that document. I don't know who signed our names on it but it certainly wasn't my wife and I.
I ahve instructed my attorney to forward that document to the District Attorney in Charleston to investigate. You people do nothing but tell lies and avoid complaints
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#12 Consumer Comment

Festiva Resorts

AUTHOR: RJUDGEC - copake Falls (United States of America)

SUBMITTED: Friday, June 10, 2011

I am pleased to say that Festiva has worked with myself and my attorney to resolve my issues with them.

All of my complaints have been addressed and resolved to my full satisfaction



Reggie CrowleyCopake Falls, N.Y.


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