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April 8th I placed my order for 6 cartons of camel kings for $105.99 w/s&h. According to their ad I could expect them in 10 days. 14 days later I saw that my account was still on "standby". I e-mail thru the link on their site about the status of my order. I get a generic response stating that they would contact me via e-mail by the next business day. Insted, I get an e-mailed link to their FAQ's. There I find it could take up to 21 days for shpping European-made cigs. I thought, it would be nice if they'd said that up front. So I patiently waited. May 5th I'm still on standby. I call the number listed on their site. A woman answers with a soft english accent. I'm told that they sent me a e-mail a while ago, there was a problem because the name on the account was different than the name on the checking account. I told her what was up with that and she said that since I clarified the situation, she could validate the order and get it to processing. I was relieved! She said it would take 5-7 days to process. It took 2 days under "ready to process" before it went into "processing". May 25th I call again, same woman. She claimed the account had just been verified and would send the data on to the warehouse for packing. She cautioned me that it would take 5 dys to pack, and 21 days to ship. 2 wks later I call her AGAIN. My order was still in warehouse according to the info on my account. According to her it was probably already shipped out, and I'll be recieving an e-mail from them. Today I e-mailed them, claiming that due to their lengthy delay on sending me my order, I was forced to quit smoking, that I wasn't interested in my order anymore..That the least they could do was grant me a PROMPT refund so I could take their link off my computer. I did also say I was going to report this. Oh, according to my account I'm still on warehouse status -almost 3 months later. I WILL call her tomorrow!

Cynthia
guilderland, New York
U.S.A.