Hilton Head Guest Services They sold us tickets to the "Spirit of Harbour Town Sunset Dinner Cruise" without disclosing the extra fees of $10.00 each and the $5.00 parking. Undisclosed fees Marietta, Georgia

HHGS (Hilton Head Guest Services) sells discounted tickets for various attractions around Hilton Head, one is the Spirit of Harbour Town.  On each ticket, flyer, brochure, and website, the port fees and/or additional fees are printed. Although we make every effort to clearly communicate these terms both verbally and in writing, on occasion, there will be a guest who raises concern. Despite our best attempts, we fully accept responsibility and promise to help make the Hilton Head visit a great one. In summary, in comes downs to clear communication - not deception. Gate pass receipts are valid for a $5.00 refund upon boarding, and guests do pay a small port fee. These are listed beside the guests name printed on the vouchers. Furthermore, the rate info is listed next to the directions and description so the guest will not overlook them. HHGS hosts over 25,000 guests each year and would like to make sure that each guest is treated with professional customer service and honesty.  If there is every a question, please call HHGS at 800-621-1518 and ask  for the Welcome Center Manager. They will be happy to provide compensation on matters like this and clarify any questions you may have.