Young Explorers Young Explorers Shipping Nightmare Chelmsford Massachusetts

Scrooge lives at the Young Explorers.com

Do not purchase from this company!

I placed a Christmas order for my daughters on December 9th on the web site www.youngexplorers.com.

According to their site:
· We usually ship within 3 days of your order. Please allow 10 additional business days for delivery.

I figured I had enough time Dec 12th or 13th my order would ship and ten days for delivery would be close Dec 22nd or 23rd.

I placed my first call on December 20th. I was told my order shipped out on the 14th of December….. they told me it should expect it on Friday the 21st or Saturday the 22nd.

I called on Saturday December 22nd when the box did not arrive. After 45-minute wait on one number I was given another number to call. Another 45 minute waiting¦ I was told it could take 2 weeks to be delivered. I dont see that on there site??
I called on Monday December 22nd and was told it should be there on Monday.
I called on Monday December 24th and was told I could report the box missing on 29th of December.

Today is December 29th and I called to report the box missing¦. I was told I needed to wait another week. I received my credit card statement in the mail today and was billed for the toys on December 9th.

This company doesnt seem to have any means of tracking your purchase. I wont hold my breath waiting for this box. It was hard telling my girls that some of there gift got lost in the mail¦..I told them Scrooge must be running this company.

Momofthree
Oceanport, New Jersey
U.S.A.