Submitted:
Friday, January 23, 2009
Posted: Friday, January 23, 2009
Austin,
Texas
I received a $200 Expedia coupon from Expedia.com for travel taken in Q4 2008. It is good for a travel packaged of 5 nights+ air/hotel - must be booked and taken by end of February.
The coupon appears in "My Account" but there is no way to redeem it. I've sent emails to customer service who refer me to the 800-397-3342 number. I've spoken with 3 people at Expedia.com who also couldn't apply it. I've held for supervisors more than 90 minutes on cell phone.
The policy is "no one will call you back - you have to hold". When I'm put on hold - I'm told 2-3 minutes. No one ever comes back.
There is no way to reach the CEO or other executives. The only number that Expedia seems to have is there standard 800 number.
I have to believe at this point that this was a fraudulent marketing promotion. I assume I could book a trip and then take them to small claims court for the $200 - but do I really want to do business again with a company that will not let you speak with supervisors, promotes a fraudulent coupon, and has essentially "no" customer service.
I have never found a CEO that hides like this before. Obviously there is a known customer sat problem and he doesn't want to go near it.
A company with these business policies really should not be in business in my opinion.
Cindyc
Austin, Texas
U.S.A.