• Report: #155332

Complaint Review: Roark Vacation Travel Club

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  • Submitted: Monday, August 29, 2005
  • Last Posting: Saturday, June 28, 2008
  • Reported By: — Lakeport California
Roark Vacation Travel Club
403 N. Business 65 Branson Missouri 65616 U.S.A.

Roark Vacation Travel Club - Jane Roden lied to us, too, ripoff Branson Missouri


2Author 0Consumer 0Employee/Owner

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We have been thoroughly checking this travel club out and find that what we were told about this travel club is not true. For instance, this morning we called the Vacation Travel Club for a quote for a Carribean cruise sometime in the first two weeks of December.

The Vacation Travel Club gave us a quote for a cruise leaving Miami on December 10 on Carnival Cruise Lines for 1 week with a balcony for $691 per person, double occupancy. We called Carnival Cruise Lines up and asked them for a quote for the exact same cruise, also with a balcony, double occupancy, and they quoted us $699 per person plus $42.84 taxes and extra charges for a total of $741.84.

Vacation Travel Club's price is only a savings of about $50 per person—not the 50-75% reduction in rate that we were told yesterday during the sales pitch of Vacation Travel Club. However, by the time we pay the $170 yearly fee, we are actually paying $70 more by going through the Vacation Travel Club versus booking this cruise directly ourselves with Carnival.

Jane Roden, the sales rep for this company, stated over and over that we would have significant savings for cruises and then gave several examples. The kinds of savings she was quoting were about 50%. We paid Roark Vacation Travel Club $4000 for this service, and it would have been worth it if indeed we could get cruises for 50% off the retail price.

Jane Roden stated that the reason Roark could gived us such prices is that they were giving us the vacation at their cost (wholesale) and the way they made money was by getting a kick-back from the cruise lines, plus the $170 yearly fee, plus the $4000 it cost us to sign up. Anyway, we feel that Jane Roden lied to us too. We were given a high pressure sales pitch.

However, we have contacted the Missouri Attorney General's Office (573-751-6887) and they told us we could file an official complaint with them. We found on the internet a news article where the Missouri Attorney General's office is suing vacation travel clubs who have done exactly what Roark has done to us and has recovered money for the customers.

Melody
Huntsville, Arkansas
U.S.A.

This report was posted on Ripoff Report on 8/29/2005 10:09:46 AM and is a permanent record located here: http://www.ripoffreport.com/travel-agencies/roark-vacation-trave/roark-vacation-travel-club-j-cxed9.htm.

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REBUTTALS & REPLIES:
2Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Update By Author

Owner of Roark Gave Our Money Back! Thanks Ed!, your Do-it-yourself-guide, Rip-off Revenge works!

AUTHOR: Melody - Lakeport (U.S.A.)

SUBMITTED: Tuesday, August 30, 2005

I followed what your book says to do and it took only one certified letter, 2 phone calls, and a visit with the owner in person and he immediately offered to give us our money back! For the first phone call I spoke with the manager and he essentially laughed at me and refused to give me my money back and so I informed him that over Labor Day Weekend (probably their busiest weekend of the year) we would be picketing their business and as long as we were out there they probably wouldn't sell a single contract. The manager got serious at that point. When we met with the owner we didn't even have to ask for our money back--he offered to give it back! Thank you so much for your book and this website! It works!
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#2 Owner of Company

Member has no complaint now

AUTHOR: Scot - Benton Harbor (U.S.A.)

SUBMITTED: Saturday, June 28, 2008

This member filed a complaint before really experiencing what the club had to offer them. They attempted to book a cruise and it indeed saved the clients money as promised, but maybe this cruise was not as much as they would have liked to see. Members must keep in mind there is no set dollar amount in savings on cruises. Some cruises has greater discounts than others, but all in all members do save money with the club verses regular retail markets. I believe that if the members would have priced out other cruises, they would have secured better prices and would not have written their letter in the first place.

Member has been reimbersed and a retraction should have been made on their part due to no money being lost by them. Client has been made whole by Roark Travel Club.
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