In Report #564705, update #4, Jeffrey Hirschkorn wrote the following:
<I am fed up with all of the naysayers: Brenda Kennedy should notice that her complaint has been dismissed by the State of Florida because she has made a false accusation to the government regarding her purchase. She created a chargeback and tried to coerce this individual to accept responsibility for such chargeback.>
This morning, I spoke with the Florida state employee assigned to this case. Jeffrey is correct in stating that my complaint is not open...but certainly not because false accusations were made by me, as he implies. The caseworker indicated that Jeffrey's assertion that he would not contest the $498.00 chargeback was the deciding factor. Smart move, Jeffrey ~ no sense piling on more problems by forging travel documents to use as evidence.
Later in the day I received a letter from the State. Enclosed with it was a copy of Jeffrey's response to my complaint. Jeffrey certainly has missed his calling as a writer of fiction! What a load of BS!! I will certainly enjoy dissecting it lie-by-lie in my response...starting with the fact that he doesn't even know the date that he received the chargeback notice. I will also request a copy of an attachment to which he made reference: "And proof of said package fulfillment is attached as exhibit of work performed for her holiday package." Hmmmm..... I wonder if he's referring to all the time he spent booking (and charging to my credit card without authorization) one room at the Days Inn instead of the promised adjoining rooms at the Grand Floridian??
Yes, Jeffrey Hirschkorn did a lot of talking about my vacation package but, sadly, never followed through. I am not the bad guy because I asserted my consumer rights; he is his own worst enemy! Also, Jeffrey might think that my complaint has disappeared, but he is mistaken. I learned that it will sit there in his file for all eternity, in support of other complaints that are currently rolling in...
AND NOW...THE REST OF THE STORY!
In Report # 564705, update #4, Jeffrey wrote: <And, then she asked for me to charge her again $498 plus book airfare. I agreed to her terms because of the holiday plans....for someone to create such hassle over something truly petty is quite the contrary.>
PETTY ?? I was way too patient with him for way too long, and ended up with no vacation after putting up with all of the baloney. THE FOLLOWING TIMELINE (as submitted to the Florida Dept. of Consumer Services) PICKS UP WHERE MY PREVIOUS POST LEFT OFF:
Jan. 12 – Jeffrey e-mailed to tell me that he had received notification of a chargeback. I told him that I would rescind it if he completed our confirmations. After talking with my bank about this, I felt that the best route to take would be to initiate a new charge once he came through with confirmations; rescission of the chargeback would negate my ability to request another for the transaction, should he not produce. I had hope that he would provide the promised reservations, but was not confident enough about that to forfeit my protection.
Jan. 13 – Jan. 20- Daily e-mails to him asking about the package and the need to book air reservations, as they were increasing in price with each passing day. He asked if he could use my credit card number on file to re-bill the cost of the package at $598.00 (I agreed, since he was going to book us in the Grand Floridian) and to book airfare on Southwest Airlines at a cost of $657.37, to which I gave consent.
Jan. 20 – Jeffrey e-mailed PROPOSED VACATION ITINERARY attachment stating that we would be at the Grand Floridian, and in Cocoa Beach, along with the number of attraction passes that we would be receiving. There was also a confirmation number for the rental car and the confirmation number for our air reservations. He told me that the confirmation numbers from Carnival Cruise Lines would follow the next day. They didn’t.
Jan. 21 – Discovered temporary charges posted to my credit card in the amount of $1157.60 from Southwest Airlines, along with charges from VAX Hotels for 396.56 and FunJet Vacations for 406.84. Questioned him about this and he said that the VAX was for our accommodations at the RADISSON in Cocoa Beach and FunJet was for Disney tickets, Gatorland, and the car rental. Discussed the fact that the total of these two charges from these businesses (which I had not authorized) far exceeded the $598.00 that he (Peabody Vacations) was to re-bill for my package. He said that the Southwest charge was in error, and that he would call them. Later on, he told me that I would be receiving a credit in the amount of $416.07 from Southwest.
I called the numbers that accompanied the charges on my credit card statement. That is when I learned that Jeffrey Hirschkorn had used my card to book two rooms for 3 nights at the ECONO LODGE in Cocoa Beach (VAX) and ONE ROOM AT THE DAYS INN Orlando for 4 nights (FunJet). I then called Southwest Airlines and they confirmed that Jeffrey Hirschkorn had booked reservations by phone and the price was, indeed 1157.60! That is a far cry from his quoted price of $657.37…and $184.00 more that I would have paid by booking them online at that time! **they also confirmed that there was no refund forthcoming...never was, never would be** Having received no confirmation documents from Jeffrey, Southwest kindly e-mailed a copy of the confirmation that they had sent him at the time of booking.
Jan. 25 – E-mailed Jeffrey with the details I found out by calling the businesses who posted charges to my account. He maintained that they had given me inaccurate information, and told me that the package was complete and that I would see for myself that all was in order when the package that he overnighted to me was received. There was no package delivered, and no tracking number provided when I requested it from him. He said the same thing when I told him that the package did not arrive the next day….
Jan. 27 – I e-mailed Jeffrey and told him that if I did not receive confirmations by the end of the day, I would begin the task of filing and posting complaints. He did not respond to that e-mail nor to the voice messages I left on his cell phone (407-310-4089).
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I sincerely hope that readers heed the warnings found in various posts, make the suggested inquiries, and follow through with a complaint if all is not as it should be.
One final comment: Jeffrey chides those of us who have chosen to speak out when he writes: <And, do understand that my employees are the ones suffering from this.>
To that, I say: Jeffrey, when you started pointing a finger at who is harming your business and employees, you should have been standing in front of a mirror. YOU are the culpable party..... we are merely the messengers.