AHA sent me an E saying if I would agree to a trial membership for $6.95 for 3 mos. they would send me a free palm pilot. I was interested in their service, so agreed to the 3 month trial membership.
My credit card was billed for the $6.95. I called and requested a free coupon book and free discount hotel book. I did not receive any other information in the mail, including my free palm pilot. I called and asked about it and they said a certificate for the palm pilot would be sent to me in the mail. It never was.
I sent an E to AHA on 3-09-03 stating that I could get hotel rooms cheaper on the internet than I could with their discount hotel book, so I would not be interested in the full year membership, and specifically said I did not want to be charged on my credit card for that membership ($99.00/year). I also said I had not yet received my certificate for the palm pilot and would they please send it.
I tried to call AHA a couple times, but the wait to talk with an operator was estimated at 20 min., so I just E'd them instead, as the message suggested I do that.
On 4-09-03 I checked my credit card statement and there was the charge from AHA for $99.00 on my statement. I immediately did call AHA again, and waited about 18 min. to talk with an operator. As I was waiting I sent an E stating I was very unhappy with their company, and requested the $99.00 be refunded immediately, and that I still had not recieved a coupon for the free palm pilot.
When I talked with an operator he assured me my credit card would be credited with the $99.00 within a month, and that my membership was cancelled immediately. He also said he would E the gift dept. and tell them I still didn't have my palm pilot certificate. Then he said, "You should have called sooner." He assumed I had not called sooner, which indeed I had and instead of wasting my time I sent a couple E's with my requests, as their message directed me to do. I also told them that if they had any questions they could call me, as I didn't have 20 min. to sit on hold waiting for them.
It would seem that AHA doesn't really intend to give free palm pilots for trying their company, and that they ignore E's that don't say what they want to hear. I did keep a copy of my E from 3-09-03 requesting not to be billed and asking them to cancel my membership, so there would be no question that I really did do that. I would never do business with them again and would tell all my friends to avoid this company.
Dorothy
Pagosa Springs, Colorado
U.S.A.
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