Priceline - "Name Your Price" Function For Hotels Priceline.com Priceline over charges and offers sub standard hotels at what they deem higher star ratings. Internet

Recently, I used Priceline's name your own price function.  As you give your credit card up front - they claim they will match you to a hotel that meets your request.

When I arrived at the hotel that accepted my request I found out why they accepted...

1.  The advertised price was lower than my offer

2.  The star rating for the hotel was way below what I requested.

There were bugs in the room, no staff at the hotel to discuss complaints with and the hotel charged an additional $12 for a fee that was not discussed on Priceline!

I contacted Priceline customer service who said the hotel was unwilling to refund the extra charges so they would not give me the $12 back or the difference in price from the charge I submitted and what the hotel advertised for.

I was completely disgusted with their service and their resolution...or lack of I should say.

So - YES, I tried to resolve the issue through Priceline and they sent a form letter back... NICE!