This report is a hoax. I demand that the author provide some proof that he is a customer and that any transaction really happened. The proof would be simple -- the 6-digit customer Reservation ID number. With that number, we can identify the person and any and all transactions under that name.
I have searched our system for every customer named Oakland or Montana (first names or last names), and there are very few and no such customers in 2005 for anything related to Alcatraz. Nor are there any 2005 customers from anyone named Oakland or Montana in the UK.
According to a Yahoo search and Wikipedia, there is no town in Montana named Oakland. See http://en.wikipedia.org/wiki/List_of_places_in_Montana#O
Round America is a booking service for tours and activities and tickets. We have never done any false advertising, and no honest person could ever claim that we do.
I am quite confident that this is a competitor who is slandering and libeling my company and others. I believe it should be illegal for RipOffReport to continue to allow people to publish false, malicious, damaging anonymous claims designed to damage companies such as ours. I believe what this "reporter" has done is clearly slander and libel and will prove to be a violation of fair business practice laws as well as tortious interference laws. I will be filing a John Doe Lawsuit against this "reporter" so we can subpoena RipOffReport to provide the identity of this dishonest person so the John Doe can then be replaced with the name of the guilty party.
This same person may have been the one to purchase viruses to infect computers worldwide so that customers would be unable to purchase because the virus popped up to block the order form and send a message to call a toll-free number to buy for less.
This same person may be one who runs advertising that I believe is false.
This same person may be one who committed click fraud against competitors -- running up advertising costs by clicking on online ads.
I look forward to learning the identity of this person, because this report is FALSE. I will spend whatever it takes to root out, identity, and pursue legally anyone who files bogus reports with RipOffReport and elsewhere.
I am also interested in others who have been falsely slandered in RipOffReport. I believe RipOffReport should be stopped from facilitating such activity. If you are interested in joining forces to consider pursuing legal action against RipOffReport, please contact us at this page -- http://www.round-america.net/contact/