Rush My Passport - Expedited Travel victim of the "24 hour" passport. no such thing! scam. West Palm Beach, Florida

I can't believe anyone would wait until 7 days before an international trip to get their passport renewed.  Also, my understanding US citizens need an Australian visa before you arrive in Australia.  So how were you planning on getting all that done in 7 days?

There is also no reason to use a 3rd party agency to Expedite your passport, you can do it yourself. 

Here is the site for the US Gov't passport office for Expedited passports for people who might need it in the future.

http://travel.state.gov/passport/get/first/first_831.html

As of today their expedited service takes 2 to 3 weeks, door-to-door.

I have researched the company thoroughly and have contacts
at the Department of State.  I called the
company and talked to individuals there and this is what I found:

 

1) Rush My Passport is a completely legitimate company.  It is not a scam, and it is regulated by the
Department of State.  They are licensed
couriers and, according to a friend of mine who works at a clerks office in Washington, DC,
they handle like a thousand or more orders for passports a month.

 

2) The person who said they do not have a refund policy is
wrong.  This was the easiest complaint to
rebuke because it is clearly listed on the terms and conditions.  When I used the service, I asked them how long
I how to cancel and they said 3 business days. 
There terms state that it is 24 hours and they told me they had extended
that.

 

3)  What I found was
that getting a passport can be a bit complicated.  The paperwork has to be exact.  And if you dont follow the instructions given
to you, then what I gather is that YOU are at fault for the delays caused.  If these guys are couriers, then they are the
middle man.  So someone complaining
because the post office messed up the sealing of the documents or someone took
your pictures wrong or because the fed-ex got delivered late and they got
delayed a day, that is NOT the fault of these guys.  That also is listed in the terms.  I checks three other companies and they ALL
had this listed in their terms.  I picked
Rush MY Passport because they seemed the largest, had good ratings, and the guy
I talked to on the phone named Ken was VERY helpful. 

 

So those of you saying this place is a scam, I am happy to
say I didn't miss my trip.  My plane took
off less than a week after I started the process with them and I was on
it.  When I called, someone
answered.  They sent emails and
confirmation along the way.  I would use
them again if I needed it, though because its more expensive, probably not
unless I had to. 

 

I've looked on line and read people proclaiming this place
is a scam.  Where is their proof?  On my desk I have my passport.  Proof THEY are wrong.  So my question is, what did THEY do wrong to
screw up a process that went smoothly for me?