expectations
  • Report: #431995

Complaint Review: SmarTravel, Travel Advantage Network, TAN, Travel Cincinnati, Ohio

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  • Submitted: Sunday, March 08, 2009
  • Last Posting: Wednesday, September 30, 2009
  • Reported By: — Cincinnati Ohio
SmarTravel, Travel Advantage Network, TAN, Travel Cincinnati, Ohio
4280 Glendale-Milford Road Cincinnati Ohio 45242 U.S.A.

SmarTravel, Travel Advantage Network, TAN, Travel High Pressured Ripoff Cincinnati Ohio


1Author 0Consumer 1Employee/Owner

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    Corporate Advocacy Program
SmarTravel signs people up at concerts and other large venues for a chance to win $50,000, no obligation. Then they hound you relentlessly by phone to hear one of their no obligation short presentations, with the promise of $300 in free gas, $25 dinner certificate and other freebies.

Their presentation is lengthy and high pressure afterwards. I told them I wasn't interested and they made me see three different salesmen before issuing me my free gifts. The whole process took over two hours. The company who issues the $25/month in gas cards never sent them, after they make you jump through hoops every month by mailing in receipts. At first they offered lots of excuses about their computer system. Now their phones are disconnected.

The whole organization is sleazey from top to bottom. Don't buy anything from them and don't go to the presentations.

David
Cincinnati, Ohio
U.S.A.

This report was posted on Ripoff Report on 3/8/2009 11:05:48 AM and is a permanent record located here: http://www.ripoffreport.com/travel-services/smartravel-travel-ad/smartravel-travel-advantage-n-5z394.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Good Consumer Relations

AUTHOR: Julie - Cincinnati (U.S.A.)

SUBMITTED: Wednesday, September 30, 2009

David,

I am in charge of customer service for our company. I am sorry that you had a bad experience, it was certainly not our intention. I was especially concerned that you were unable to utilize the gas cetificate, and in the spirit of good consumer relations would like to assist you getting that taken care of. 

You can contact me through email at heintzjuls@yahoo.com and I will assist you in getting that taken care of.

We are committed to the highest standards of business practices, and if we have dropped the ball in some way would like the opportunity to make it right.

Julie Heintz
VP Administration
Smartravel



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