David,
I am in charge of customer service for our company. I am sorry that you had a bad experience, it was certainly not our intention. I was especially concerned that you were unable to utilize the gas cetificate, and in the spirit of good consumer relations would like to assist you getting that taken care of.
You can contact me through email at heintzjuls@yahoo.com and I will assist you in getting that taken care of.
We are committed to the highest standards of business practices, and if we have dropped the ball in some way would like the opportunity to make it right.
Julie Heintz
VP Administration
Smartravel