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  • Report: #426662

Report: U Haul

Reported By: (Burnaby British Columbia)

U Haul uses their contract to rip off consumers Vancouver British Columbia

... U-Haul cares about your concerns

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U Haul

1104 Clarke Drive
Vancouver British Columbia V5L 3K3
Canada
Phone:  604-215-0062
Web Address:  

Category: Trucking Companies


Submitted: Friday, February 20, 2009

Last posting: Tuesday, February 24, 2009
I rented a 3/4 ton van from U - Haul. I drove a total of 47.2 kilometers. I put 5.65 Liters of gas in the vehicle to pay for my gas usage. They put in an additional 7 Liters of gas and charged me $40.50 for it. Saying that I failed to fill up their vehicle. The vehicle was not full when I rented it! It's not reasonable to use up 12.65 Liters of gas to go 47.2 Kilometers. The load I carried was not excessive... 12 boxes weighing about 15 lbs each! The total trip took about 2 and a half hours to do! I am totally pissed off at them. The clerk (jerk) was rude and said that I could take them to court but they would win anyways because I signed a contract with them. The contract allows them to charge me $30.00 for this service. Then he challenged me to sue and assured me I would not win, "many people tried". Don't rent from these arrogant people and eventually they'll go broke and die.

Leslienelson
Burnaby, British Columbia
Canada



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U-Haul cares about your concerns

Maria P. - Phoenix (U.S.A.)

POSTED: Tuesday, February 24, 2009
Dear Leslie Nelson,
My name is Maria Palmisano and I am with U-Haul International. First I would like to offer my apology for any rude service you received from our U-Haul Dealer. We realize rudeness is never an excuse in any situstion I would like to address your concerns and offer a resolution. Please contact me at maria_palmisano@uhaul.com and provide me with your email address where I can contact you.
Thank you and I hope to hear from you soon.
Sincerely,
Maria Palmisano
U-Haul International

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