GPM Merchandise
Phone:
Fax:
Po Box 3179
Wallingford,,
Connecticut
06494
U.S.A.
Submitted:
Sunday, January 25, 2009
Posted: Sunday, January 25, 2009
Albuquerque,
New Mexico
An order for Snuggie was placed on 11/24. Product never arrived. I received a postcard from the company asking if I was still interested on 1/5/09. I declined the order and mailed back the notification. On 1/21/09 my card was charged and I promptly called the company to complain. I was told that a supervisor would call me back-did not happen. On 1/23/09 spoke to another customer service rep and was transferred to Sal-supervisor, who assured me that the charge would be reversed. On 1/25 a second charge appeared on my statement and the first still was not reversed. This company has no sense of their own systems and refuse to honor your cancellation requests, in fact they will double charge you!
Krista
Albuquerque, New Mexico
U.S.A.