• Report: #315822

Complaint Review: Magic Jack

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  • Submitted: Friday, March 07, 2008
  • Last Posting: Sunday, August 28, 2011
  • Reported By:Deliverance Tennessee
Magic Jack
www.magicjack.com West Palm Beach Florida 33405 United States of America

Magic Jack Is A Ripoff Magic Jack ripped me off & You will be next! PLEASE learn from my stupidity. West Palm Beach Florida


1Author 0Consumer 0Employee/Owner

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I saw the great ad on TV for this Magic Jack gizmo and because they displayed the names of a few companies I trust and do business with I was pretty sure it must be OK.

I tried their 30 day Free Trail. The device came in the mail, I hooked it up and not only did it not work, but it froze up my PC every time I plugged it in.

I go online to try and get Magic Jack Custom Support and find no 1-800# and no real phone number either. I tried Magic Jack's online Tech Chat, but that would not launch and work for my system. So I tried to request a RMA# to return the device, (since Magic Jack had no interest in helping me to get it to work). At long last Magic Jack gave me a response email with an RMA#.

Next day I mail the device and everything it came with back to Magic Jack with the RMA# clearly posted in 3 locations. I checked later and the Post Office delivery confirmation showed that Magic Jack did get the item back.

Silly me, I thought that was it and it was all over. LOL!!! How stupid of me.

27 days later, I get billed to my credit card $46. for the device Magic Jack got back that didn't even work. Now, I try every way I can to contact Magic Jack and they won't respond to me at all. I used the email address I got the RMA# through and Magic Jack just won't answer me at all. I tried multiple phone numbers that are linked to them and they end up being dead or shut off phones.

This company Magic Jack CLEARLY goes out of their way to be hard to find or contact and has no intent of being there for their customers.

To Date; I have not gotten one cent back from Magic Jack and I continue to go all over the net warning people of this Magic Jack's ill intentions.

The $46. Magic Jack stole from me has purchased in me a life long dedication to spreading the word about Magic Jack to everyone I can reach. I only hope I can save a few people from what has happened to me. CScott---Feeling pretty conned

CScott Deliverance, Tennessee
U.S.A.

This report was posted on Ripoff Report on 3/7/2008 5:52:22 PM and is a permanent record located here: http://www.ripoffreport.com/tv-advertisements/magic-jack/magic-jack-is-a-ripoff-magic-j-zcfb8.htm.

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#1

Magic Jack ripoff?

AUTHOR: tersans - Gold Creek (USA)

I have had Magic Jack a little over a year now and no complaints (just renewed for additional 5 years). I use it to routinely call my kids two in Canada and one in Great Briton with me in the US. You must have broadband connection or it will not work. Quality has been excellent, much better than Skype. I have used it with XP Pro, Vista 64bit and Windows 7 64bit and again no problems.  I guess everyone can have difficulties with anything but for me Magic Jack has been great. I do agree they need help on their assistance but it is much better than when they started. If they will not respond charge back the credit card.

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