Mitsubishi Electric WD-73727 Projection 73" Tv Dilday TV - Ron Thompson Dilday TV WD-73727 sn#100601 Mitsubishi projection 73" Memphis Tennessee

Unfortunately, the customer does not mention having contacted our service department, so I am unsure if they did so or not.  Although the set is over three years old and well beyond the original one-year warranty, we would do whatever we can to assist the customer in getting the TV fixed. 

We always strive to assist customers with any problems.  We are accredited by the Better Business Bureau, and have zero unresolved complaints.  Since this site does not offer contact information, I am unable to contact the customer, but we are certainly willing to do what we can if the customer wishes to contact us.

I am the owner of Dilday TV.

It is unfortunate when any customer has a problem, especially one that is very expensive to repair. 

We have had a few of these models come in to our service department, and Mitsubishi has been very good about offering assistance with the repair, in the form of paying part of the cost.  I do not know if this customer even tried to contact Mitsubishi about the repair; if they had contacted us with this information we would have immediately put them in touch with Mitsubishi.

The lamps for this TV do cost around $200.  We have never told a customer that the lamps cost $35; I am not sure where this information came from.

Since no personal information is listed, if the person posting this review will contact us directly, we will make every effort to get Mitsubishi to help defray the cost as much as possible.

We have been in the service business for over 20 years, and maintain an "A" rating with the Better Business Bureau.  We will always do whatever we can to help our customers.

Jeff Etheridge