Hitachi
Hitachi America Ltd., Home Electronics Division P.O. Box 3900
Nationwide
U.S.A.
|
|
Hitachi ripoff 57" Projection TV has no protective cover and is easily cracked Houston Texas
4Author
4Consumer
0Employee/Owner
The screen on this TV will crack if you lightly touch it. My 2 year old slapped it and it cracked. I called the company and asked them why the TV was built with no protective cover. They told me it was an engineering decision. Then they told me that several people have complained about the same thing. Do not buy this TV if you have small children. Buy the Phillips 61' instead. It has a protective cover and a better warrenty.
Nathaniel
Houston, Texas
U.S.A.
This report was posted on Ripoff Report on 5/10/2007 7:08:03 AM and is a permanent record located here: http://www.ripoffreport.com/tvs-vcrs/hitachi/hitachi-ripoff-57-projection-b976d.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on Hitachi
REBUTTALS & REPLIES:
4Author
4Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Edward - Vine Grove (U.S.A.)
SUBMITTED: Thursday, May 10, 2007
POSTED: Thursday, May 10, 2007
For a low cost, you could have gotten a protection cover. They come in different qualities, grades, and prices. With you having a 2 year old, you should have seen this coming. You have to baby-proof you home. I think you are pointing the blame to where it does not belong
#2 Update By Author
AUTHOR: Nathaniel - Houston (U.S.A.)
SUBMITTED: Friday, May 11, 2007
POSTED: Friday, May 11, 2007
It has nothing to do with child proofing your house. The Hitachi TV in question cost $1099. The 61' Phillips cost $1199. The difference is $100 but you get a protective cover, a better warranty, and 4 more inches of viewing space. The finger should be pointed at Hitachi for building an inferior product and not standing behind it. The Hitachi 57' projection TV is a RIP OFF. Period!
#3 Consumer Suggestion
AUTHOR: Mike - Radford (U.S.A.)
SUBMITTED: Friday, May 11, 2007
POSTED: Friday, May 11, 2007
That's not what this site is about.
"Engineering reasons" means that the engineers decided the picture looked better without a cover. Or it could mean that they wanted to be able to sell the TV for less by not putting a cover on it. For consumers without children or pets, an uncovered screen would be fine, possibly even better.
#4 Update By Author
AUTHOR: Nathaniel - Houston (U.S.A.)
SUBMITTED: Friday, May 11, 2007
POSTED: Friday, May 11, 2007
This site is about helping people learn from mistakes. I made a mistake when I believed that the name Hitachi stood for quality and customer service. This company will not stand behind its products. This company made an inferior product. If I could do it all over again I would buy the Phillips 61 inch. Saving a few bucks was not worth it, in this case. Now I have to pay for the screen to be repaired and buy a protective screen for the TV out of my own pocket. I've only had the TV for 2 months. It should last 20 years. I will never buy another Hitachi product.
#5 Consumer Comment
AUTHOR: Shawangunk - Middletown (U.S.A.)
SUBMITTED: Friday, May 11, 2007
POSTED: Friday, May 11, 2007
"Slapping" a TV is VERY different than "lightly touching" it. "Slapping" constitutes physical abuse and is not covered by ANY manufacturer's warranty for ANY brand. Perhaps you should focus on disciplining your child so it does not go around "slapping" things, rather than try to blame the TV manufacturer for your personal issues.
#6 Consumer Comment
AUTHOR: Shawangunk - Middletown (U.S.A.)
SUBMITTED: Friday, May 11, 2007
POSTED: Friday, May 11, 2007
Let me help you before you make yet another mistake. Have you done any research on Phillips lately? They make some of the WORST TVs. Their production has been shifted to China in recent years, and overall quality has dropped significantly. What makes you think that the Phillips TV would be so much better? I think that ANY TV would be better than one that you allow your child to "slap" so hard that it breaks. Perhaps you should look into this as an option.
#7 Update By Author
AUTHOR: Nathaniel - Houston (U.S.A.)
SUBMITTED: Thursday, September 20, 2007
POSTED: Thursday, September 20, 2007
I must have hit a nerve. I knew something was up when I posted this report I got all of the Hitachi employees attacking me from all sides. They no longer sell this particular TV in this area. Either Hitachi got a clue and decided that they screwed up or retailers refused to sell a product that Hitachi refused to stand behind. I was probably more trouble then it was worth.
However, Hitachi should do the respectable thing and stand behind one of its products. The TV wasn't slapped or poked or prodded. The fact is the screen shouldn't have cracked. The public has high expectations for a company like Hitachi. They are proving that they are just another third rate electronics dealer. The fact that the TV is no longer for sale in a market like Houston is proof enough that I was right about the inferiority of the product all along. Thanks for proving my point Hitachi.
