• Report: #492942

Complaint Review: RCA - Thompson Electronics - Wal-mart

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  • Submitted: Thursday, September 10, 2009
  • Last Posting: Wednesday, March 17, 2010
  • Reported By: TakeRCAoffthemarket — Portland Oregon USA
RCA - Thompson Electronics - Wal-mart
www.survey.walmart.com Internet Internet 97236 United States of America

RCA - Thompson Electronics - Wal-mart RCA 32" HD Flat Screen TV/DVD Combo, sold at Walmart. Purchased on 2/21/09 for $618.00 The picture blacked out 5 months later. Still has sound, no picture. In exchange for my tax refund of $618.00, Walmart sold me an RCA 32" TV that broke down after only 5 months of use. The 1 yr warranty from RCA broke down after only 5 months. The warranty is a fake. Internet

*UPDATE Employee ..inside information: Clear up something


3Author 7Consumer 4Employee/Owner

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Please hold Walmart responsible for selling bad TV's with the brand name RCA! I want my money back and I am considering a class action law suit against Walmart and RCA. Walmart reports that they can not accept an exchange/return purchased from their electronics department 3 months after purchase date. There have been numerous complaints filed online about disservice from RCA failing to honor their 1 year warranties on their High Definition Flat Screen TV Sets and other DVD products such as my RCA 32" LCD TV/DVD combo. RCA gives the run around and will not authorize service with a valid warranty unless you call a hotline number that no one picks up on at the other end, their hours are eastern time 8-5, but no one is there taking calls during that time. There is only one service center that takes RCA warranties in our entire metro area and it is located in Vancouver,WA in another state. This repair shop cannot help us unless they get the "OK" from RCA first, and that we must call the RCA hotline number that no one picks up on to get that "OK". If RCA has lost money and cannot operate as a company by fulfilling their purchase agreement with its customers, consumers must be warned that they are throwing their money away on a bad investment. I did not have the money to buy a new flat screen TV for years. I felt I was the last person to be able to afford a "state of the art" TV. I had to wait until I received my tax refund to be able to upgrade from my 13" analog model. Please warn others that they cannot be given a valid warranty from Walmart if they purchase an RCA there. Be warned, I wish I was. Walmart needs to be held accountable and pull these products from their shelves, instead of promoting them to the public for quick profit and gain at the expense of their customers' loss and confidence. If I ever buy another TV it will not be at Walmart, now I know better, nor, will I buy an RCA anywhere else! What good is a guarantee if it is not satisfied? It is none at all! I rate Walmart/RCA a zero for their zero in responsibility and consumer protection.

This report was posted on Ripoff Report on 9/10/2009 2:46:37 PM and is a permanent record located here: http://www.ripoffreport.com/tvs-vcrs/rca-thompson-electro/rca-thompson-electronics-w-ff76a.htm.

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REBUTTALS & REPLIES:
3Author 7Consumer 4Employee/Owner
Updates & Rebuttals

#1

No "Life-time" Warranty

AUTHOR: Sdw - Justin (U.S.A.)

SUBMITTED: Monday, September 21, 2009

I can understand your beef with RCA, as it seems they may be having some issues at this time. That said, how long should WalMart be responsible for the products you purchase? 90 days is a very generous return policy, and we take things back, during that 90 days, pretty much no questions asked.

Too many people have the idea that if it's bought at WalMart it should never have to be bought again.


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#2 Employee

HAHA

AUTHOR: Xanza - Commack (U.S.A.)

SUBMITTED: Sunday, September 27, 2009

Walmart is always the villian... Yet you're the one that refuses to read the policy's. If you would look around in electronics you would see more than 10 signs clearly explaining the return policy and it's 90 day limit. Even at some facilities they're printed on your recipt. You should be angry at RCA, and yourself. Not walmart.

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#3 Consumer Comment

HA-HA, HA-HA, WALMART WANTS YOU DEAD...HA-HA HA-HA WALMART WANTS YOU DEAD.....

AUTHOR: Karl - highlands ranch (U.S.A.)

SUBMITTED: Sunday, September 27, 2009

'Google' this- WALMART WANTS YOU DEAD, and watch it on the web! Then 'Google' this- WALMARTS DEAD PEASANT SUIT AGAINST INSURERS ESCAPES THE GRAVE, and read that article now!

*HA-HA, HA-HA, WALMART WANTS THEM DEAD, right?!!!

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#4 Consumer Comment

I am not defending Walmart..but..

AUTHOR: Ronny g - North hollywood (USA)

SUBMITTED: Monday, September 28, 2009


 If Walmart won't do anything to assist you..shame on them...but they are not obligated unless they sold you some kind of in house service plan..which I am not even aware if they offer that since I would never shop at that place..just not for me. I know BestBuy offers service plans (which many think are extended warranties..but they are not) for additional cost..but if you don't purchase the plan..they only cover any issues in house for 30 days...so Walmarts 90 day policy seems more then reasonable.

Now in reality, the 1 year warranty is from RCA. They are the ones you are going to have to deal with to get your TV fixed or replaced. And if I were you I would get on this before the year is up and then the warranty is expired. In which case they can then legally tell you to pound sand..as of now while it is still under manufacturers warranty..you have a shot.

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#5 Consumer Comment

If you decide to PROTEST against Walmart, make sure you do it Peacefully. 'Google' this- G20 PITTSBURGH PROTESTS- INNOCENT BYSTANDERS TRAPPED, and watch...

AUTHOR: Karl - highlands ranch (U.S.A.)

SUBMITTED: Wednesday, October 07, 2009

that Youtube video, okay?

P.S. Poems are available at the BANK OF AMERICA page of this site. They appear as Updates to some of the Ripoff Reports.

Thank you.

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#6 Employee

Agree with other

AUTHOR: CodeBrown - (USA)

SUBMITTED: Friday, October 09, 2009

Seriously how is this walmarts fault and not RCA. Walmart is too nice about taking back crap, seriously.. Im glad they didnt take your TV back, this is between you and RCA not walmart.

As the other employee said there is many places with the return policy posted, a huge sign or two in electronics, by the register, etc. Walmart does more than their part on taking crap back. Next time don't buy a RCA tv, try phillips, samsung, LG, etc.

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#7 Employee

Wal-Mart going cheap.

AUTHOR: Missouri - Salem (USA)

SUBMITTED: Tuesday, October 13, 2009

I work for Wal-Mart going on eleven years, and I have seen my store going on a downhill slide, can't speak for other stores.  I don't buy anything electronic, I don't buy clothes (only in a dier emergency), etc.  Everything is cheap, not to mention ugly.  People hate the store, we don't have stuff that people want, or else Wal-Mart got rid of it.  It's not a pleasent place to work anymore.  I would bet if another store would come in and stick with it, and not be intimidate by Wal-Mart, WM would more that likely lose 75% of there customers, and more than likely most of their associates. I don't buy Wal-Mart if I don't have to.  I apologize to everyone that has had a bad experience with Wal-Mart, it's not going to get any better.


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#8 Consumer Comment

Hey Karl

AUTHOR: Bobby - (USA)

SUBMITTED: Wednesday, October 14, 2009

Why don't you stop polluting the airwaves.  Nothing you say is ever constructive, or relevant towards any complaint.  You act, and sound like a moron!  Why don't you try, and aid someone sometime?!

I've seen your garbage posted everywhere, and that's just what it is GARBAGE!!!

Grow up dude!


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#9 Consumer Comment

BOBBY, Did you 'Google' this- WALMARTS DEAD PEASANT SUIT AGAINST INSURERS ESCAPES THE GRAVE, and read how Walmart had 'secret life insurance policies' on their employees? '

AUTHOR: Karl - highlands ranch (U.S.A.)

SUBMITTED: Thursday, October 15, 2009

If you didn't read that article yet, simply 'Google' this- WALMARTS DEAD PEASANT SUIT AGAINST INSURERS ESCAPES THE GRAVE, and read it, okay?

Thank You.

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#10 Consumer Comment

To Karl!!

AUTHOR: Bobby - (USA)

SUBMITTED: Friday, October 16, 2009

As I have read from others, your Google postings of this, that, and the other thing are irrelevant to any topic at hand with regards to Wal-Mart.  You are just trying to get attention like a child does.  Therefore I will treat you like one.

No matter what anyone has posted as a legitimate complaint, you always come up with the same old B.S. Google topics that have nothing to do with the stated complaint/complaints.

You seriously need to get a life, and your maturity level sinks to an all time low!!  Try working for a living, or get a constructive hobby.  Better yet, get married.....  If any woman would tolerate your B.S.


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#11 Consumer Comment

BOBBY, YOU CAN GO TO.....

AUTHOR: Karl - highlands ranch (U.S.A.)

SUBMITTED: Friday, November 27, 2009

the MERRILL LYNCH page of this site and read St. Clair's Ripoff Reports if you have a MORTGAGE, okay?

*Then 'Bing' this- BROCK O'BOMB-A POEM, and read it, if you'd like.

Thank You.

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#12 Update By Author

RCA Paid For My Repair, My 32" works fine now, I am satisfied, thanks RCA for following through for me

AUTHOR: TakeRCAoffthemarket - Portland (USA)

SUBMITTED: Sunday, November 29, 2009

I want to update my report. It took a couple of months of my TV sitting in the repair shop with phone call pingpong and faxing of purchase information to them but RCA finally gave the OK and authorized the repair. Two parts were ordered and RCA paid the bill including labor. My TV is better than ever. Great picture now. Thanks RCA. It was good to be without TV for awhile. My electric bill went way down. RCA and Walmart are off the hook. Great job guys. Thanks for caring and following through for me. Last but not least, thanks Rip Off Report. You were here at the beginning and end to let me express my complaint and satisfaction for my investment. Now my world is hunky dory. Ha Ha :) Note: Save your receipts for one year. And pray a lot. You will get results if you stay the course. RCA delivered. Walmart is a step ahead of other stores they show they care with state of the art bike racks out front. We can forgive RCA and Walmart they deserve a second chance. My TV is like new. My advice is keep it off during the hot weather.
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#13 Update By Author

Not Satisfied After All, Second Repair Failed

AUTHOR: It''s OK now you can disregard my previous dispute - Portland (USA)

SUBMITTED: Tuesday, February 23, 2010

The RCA 32" LCD HDTV/DVD Combo Color Beyond Reality purchased 2-21-2009 needed a second repair at age 10 months.

RCA refused the repair due to discontinuing of specific part manufacturing.

RCA now owned by Thompson knowingly sold defective TV's with discontinued parts for their 2009 product to Walmart for sale on Walmart store shelves.

The Thompson group offered (by phone) to replace the TV with a refurbished one from a representative in Texas from their warehouse in Aurora, IL at a cost to me of an additional $99.95

I find this to be unacceptable.

When I spoke to their Customer Relations Rep. She was very unprofessional and said in no uncertain terms that I could not have my money back. This conversation was made during my full one year warranty.

G

This information cost me an hour's worth of cell phone minutes. They put me on hold unlimited times with long intervals of an instrumental called Take Five. It showed how much they want to take.

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#14 Employee

Clear up something

AUTHOR: KL - (United States of America)

SUBMITTED: Tuesday, March 16, 2010

RCA should offer a 1 year warranty on that.

But that is in no way Walmarts fault.

And Tv's don't make that much profit.  Some even lose money.  Just to give you an idea, the TV you are talking about makes about $20 for walmart where a $20 wall to usb charger makes about $15.

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