Excel Locating Service Or Ed Zielinski Excel Locating Service will steal your money, give you bogus locations and not honer their warranty or return phone calls. Anyone else had problems with Ed Zielinski please make a report Huntsville Alabama

Our database reveals that we have no clients in Vincennes, nor do we have a contract for 10 combos in Indiana. Such anonymous claims could be made by anyone; either a disgruntled locator or a competitor. It would seem that valid complaints would be filed with the Better Business Bureau. To address the stated claims, our paperwork clearly states that payment is to be made to Excel Location Services by money order or certified check. Our phones are manned from 9a-5pm, M-Thurs and 9a-12 noon (CST) on Friday. If all lines are busy, the caller is directed to leave a message and we then return calls. On the rare occasion that we have had to disconnect a call, it was due to very foul language. Lastly, Item #6 of our contract stipulates, “All secured locations must be toured by the “Company” (client) prior to acceptance and final payment. “Company” must enter each location for viewing. If “Company” does not tour - all guarantees are null and void.” This is included in our contract as a protection for the client ... and to give us a measure of control, since all locators are Independent Contractors. As an aside, the only locator we use by the name of Ron does not smoke. Finally, Excel Location Services has been in business for nearly 25 years at the same address with the same phone number. That, and our vast number of satisfied clients should attest our honesty.

Once upon a time I owned a location company along with my ex-husband. Nowadays, I simply sell an instructional online that explains how to get your own locations or what to expect from a location company if you hire one. Those 2 occupations have put me between customers and location companies for a lot of years. Ed Zielinski / Excel Locations is the only location company that I'm aware of out there that has been in business for over 25 years without having ever, ever, changing their name, address or phone number as was stated in his rebuttal. Most others have...many times over. Too often, one unfortunate by-product of getting locations is, the locator. They are independent contractors and most of them all do work for all of the location companies out there. A few have dedicated locators that only do work for them, very few. Each company has it's own set of rules as to what they expect from a locator that is doing a job for them and their own contracts and sense of business ethics. Unfortunately, not all locators follow the rules. Hopefully, if one does not, he/she is no longer used by any company. So, when you hire a location company, what you're essentially doing is choosing the man behind the company. I know Ed and he's always been an honest individual (unlike MANY in the industry) and runs an honest company. Might you ever run into a problem with a locator sent to do your job? You betcha! But...at least with Ed, if you do have a problem, he'll fix it. Also, as stated in his rebuttal (no, I don't work for Excel, but I do study various location companies contracts for my instructional) Excel's contract (as most others) requires a customer to "tour" locations before ever accepting them or paying the locator. While on the tour, you would find out then if it was a legitimate location or looked like a good location to you. I have seen way too many people skip this step, accept their locations sight unseen, pay the locator the balance and then complain that they didn't like their locations. You MUST tour. I also cannot believe that noone answers the phone at Excel during business hours. I've never, never heard of that from any customer that I have spoken to that has worked with them. Occasionally, you might have to wait for Ed to return a call, but to not answer? Never. Even Walmart has some disgruntled customers. But, I've never heard of Excel simply ripping someone off. One other thing to check... I've seen several location company customers either complain or praise the efforts of an individual company only to find they were naming the wrong company, after having spoken to and having paperwork from several.

I had considered using Ed before but he spent a great deal of time telling me about how bad other locating companies where. Ed said he was a "special" informant on certain naughty companies and brought up his Christain faith several times. This was a red flag so I investigated him.

Turns out Ed has several complaints that he only resolves after 2-5 months if they get far enough (AG - BBB usually). If the consumer doesn't pound him on a regular basis he turns his back - the weak get eaten. Also, Ed uses some very bad locators - his fees where cheaper than anyone else (which mad me consider him) but that meant the locators got paid less.

Turns out he uses some pretty shady locators because they are desperate and many other companies just won't use them. Really... I wonder if there are any good locating companies out there? Also, I wonder how many people Ed has shafted - then paid off to keep them silent only when he absolutely had to? Watch out for locators and certainly watch out for any who stab their competitors like a gossiping old woman - if you talk to Ed long enough he'll put down about everyone out there.

Ed, you're a hypocrite and your bad as you say your competitors are.

This " Stephanie " claims I told her how bad other location companies are-this is absolutely not true! She also says I'm a special informant on certain naughty companies-again not true. (Note: " naughty" is not in my lexicon).

She further speaks about my bringing up Christian faith, again not true.

She goes on to say that I had several complaints that are only resolved after months if they get far enough. (Love to have her produce names of said customers.) Who are the bad locators, what are their names?

This person continues by saying our fees are cheaper than anyone else; our fees are posted on our website. If anything, they are either the same or higher than other location companies. Again, name a locator that has ever worked for Excel and was paid less.

She also claims that I've paid off customers to keep them silent. I would like to know the names of those supposed customers. This is just plain silly.

Excel has been at the same location, with the same phone number for well over twenty years. If we were running scams of any sort, this would be impossible

Stephanie-Durham, please post your full name, your address and your telephone number, because I would truly love to talk to.

Ed Zielinski

256-880-9052