Ripoff Report Verified™
...businesses you can trust
Automotive Training InstituteDr. Auto Automotive Training
705 Digital Drive Suite V, Linthicum, Maryland 21090
Phone: (888) 471-5800
Facebook URL: http://www.facebook.com/pages/ATI-Automotive-Training-Institute/200998893779
Twitter URL: https://twitter.com/#!/chrischubby
We all get complaints. How businesses take care of those complaints is what separates good businesses from the rest...
When a company or individual joins the Ripoff Report Verified™ Program or the Corporate Advocacy Business Remediation and Customer Satisfaction Program ("Corporate Advocacy Program"), they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our programs will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue...to err (within reason) on the side of the customer. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this—by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
If you are in an aggressive posture, our goal is to tweak your profit margins so you keep at least 62 cents for every service dollar you bill out. We will work with you on your car count until you have enough work so your technicians can bill out an hour for every hour they are on the floor. We will help your Service Manager increase sales to a target goal of $350.00 average per repair order or over $20,000 in sales per bay per month. By the way, we have some clients at $35,000 per bay per month. A stellar auto repair shop should have a net profit of 20 to 30 percent if it follows our model.
If you're losing customers to competitors, we will survey your customers to determine what the real problem is and help you correct it. Our accounting staff can get involved in shrinkage and tax issues. We can test your Service Manager's personality to determine his strengths and weaknesses, enabling you to motivate the most important person your customers interact with.
If you simply want to spend more time with family and friends, go fishing, golfing, hunting or whatever floats your boat, our goal is simple: Increase profits to hire a talented, motivated Service Manager, or cultivate the one they have. Then, the owner can concentrate on the business as a whole, not be a strategic part of production!