Ripoff Report Verified™
...businesses you can trust
Lexicon Senior HealthcareSHC; RJR Insurance; RJR
11200 Lakeline Blvd., Austin, Texas 78717
Phone: (800) 300-0021
Facebook URL: http://www.facebook.com/pages/Lexicon-Senior-Healthcare/189784227705371
Twitter URL: https://twitter.com/LexiconSH
Linked In URL: http://www.linkedin.com/company/1695052?trk=tyah
We all get complaints. How businesses take care of those complaints is what separates good businesses from the rest...
When a company or individual joins the Ripoff Report Verified™ Program or the Corporate Advocacy Business Remediation and Customer Satisfaction Program ("Corporate Advocacy Program"), they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our programs will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue...to err (within reason) on the side of the customer. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this—by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
Lexicon specializes in distributing healthcare supplemental benefit products as first-offer to the senior citizen market. Like similar competitor marketers, LSH salespeople (referred to as Consultants) are provided with daily preset appointments Tuesday through Friday (no cold-calling!), but the quality of the LSH preset appointment is of a much higher quality.