EntirleyPets.Com I paid for overnight shipping on Vetsulin for my dog and it came to me HOT and a day late. Fremont California

I orderd twelve bottles for $347.88 on June 22, 2009 and paid for over night shipping. I received the package delivered bu UPS on the 24th. The Vetsulin was packed in a thermal bag with four Ice packs , these were melted and hot.

I called Entirely pets and told them of my problem, they apologized and said they will send me a new bottle. When I informed them that I bought twelve bottles , the changed their mind and said that they just sent them out on the 23rd of June and don't know why they were hot when I received them.

As I was talking to them on the phone I was looking at their website and checking on the order number, and there on their website is said that it left their warehouse on the 22nd also. I saved that page on my computer.

I was then told that there was nothing they could do for me, and I told them that I would not give this ruined medicine to my dog. They said it would be ok to use it. I asked them: if it's bad and my dog gets sick will they pay the bill.

They said no and hung up on me.

John
Saint Rose, Louisiana
U.S.A.