Blockbuster Video Movies were returned over 8 days ago. They say, they were never checked in. Fremont Ohio

If you have a valid phone number on your account (which you probably do since you got a phone call I'm guessing) they call you twice before charging. you can call the store and they can double check. (believe me it would be easy enough for an employee to rip off the store and nobody notice that they don't need to rip off a customer who 99 times out of 100 will notice) and they can credit it back, and any fees resulting from it. I worked at a blockbuster training store for 2 years, sometimes new csr's mess up, but that's what managers are there for. I could see where I would be very upset and bewildered with the system if I didn't know if as a consumer though so I can understand your frustration.